Blocking customers when they try to logout/in

  • Resolved groggy72

    (@groggy72)


    3 years, 1 month ago

    This plugin seems to be super sensitive to users who are trying to login or out. This doesn’t happen with admins. As a result now customers can’t create account. Failed attempts are set to 5. Please help. Many thanks

    Error in the link
    https://pasteboard.co/c1qFZpYzVYri.png

    The page I need help with: [log in to see the link]

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @groggy72, thanks for getting in touch.

    This could be an issue with IP detection on your site or mistyped usernames.

    Are you able to find out why they are getting blocked by looking at Wordfence > Tools > Live Traffic, then filtering by “Blocked” or “Blocked by Firewall” and tell me what you see. If there’s nothing there, it may require the Traffic Logging Mode to be changed temporarily to ALL TRAFFIC, and getting them to re-visit the site. I should be able to identify which setting is catching these users from the information there.

    Do you have any Custom Pattern or IP blocks that might be catching them set in Wordfence > Firewall > Blocking? It’s also possible that “Immediately lock out invalid usernames” in Wordfence > All Options > Brute Force Protection is catching this user out if they’re using, to cite a common example, their email when it doesn’t match their WordPress username.

    Could you please confirm whether your IP shown in Wordfence > All Options > General Wordfence Options > How does Wordfence get IPs currently matches your public IP as shown on https://www.whatsmyip.com

    Thanks,

    Peter.

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