Blocking Legitimate Users

  • Resolved onsitewp

    (@onsitewp)


    1 year, 2 months ago

    There is a free trial/3 Day pass Gravity Form.
    It seems Clean Talk is blocking legitimate users.
    I have spoken to many of them and they are real peopld.

    We can’t have actual users blocked.
    How to I dial back the overly-aggressive blocking?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support SergeM

    (@serge00)

    Hello @onsitewp,

    I tested the website form and I see that some parameters are not being transferred correctly.

    Please, optimize the Anti-Spam to work with cache plugins on WordPress:

    • WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings →
    • → set the option “Use static keys for JS check” to “On” →
    • → set the option “Set cookies” to “Store data in the website database (alternative mechanism)” →
    • → set the option “Unique GET option” to “On” → Save Changes.

    Then clear all cache on your website and make sure that your cache lifespan is 24 hours or less.

    Did it help?

    Thread Starter onsitewp

    (@onsitewp)

    Thanks Serge.

    Use Static keys for JS check was set to On.
    Set Cookies was set to Store date in the website database.

    The only thing that was not set as you directed was the Unique GET option. It was off. I changed that to On, saved the settings and cleared the cache.

    I also verified the cache setting is 1440 minutes.

    I’ll check the logs to see if there any more legitimate users being blocked.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @onsitewp,

    Please keep us informed.

    Thank you.

    Plugin Support katereji

    (@katereji)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Blocking Legitimate Users’ is closed to new replies.