Blocks 6.1.0 and 6.2.0 take down my cart and checkout page

  • Resolved stellathirteen

    (@stellathirteen)


    3 years ago

    Was asked to create a new topic – original issue was posted in this thread:

    https://www.ads-software.com/support/topic/6-0-2-killing-my-checkout-page/

    Having the same problem on 2 different sites as I mentioned. Below is my status report.

    ### WordPress Environment ###

    WordPress address (URL): https://cumbersome-mark.flywheelsites.com
    Site address (URL): https://cumbersome-mark.flywheelsites.com
    WC Version: 5.8.0
    REST API Version: ? 5.8.0
    WC Blocks Version: ? 6.1.0
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.7.2
    Log Directory Writable: ?
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Flywheel/5.1.0
    PHP Version: 7.3.31-1+ubuntu20.04.1+deb.sury.org+1
    PHP Post Max Size: 300 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 8000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f

    SUHOSIN Installed: –
    MySQL Version: 5.7.34-google
    Max Upload Size: 300 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.6.5
    WC Database Prefix: wp_
    Total Database Size: 39.97MB
    Database Data Size: 36.57MB
    Database Index Size: 3.40MB
    wp_woocommerce_sessions: Data: 0.25MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_addonlibrary_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_itsec_logs: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 6.03MB + Index: 0.17MB + Engine InnoDB
    wp_pantheon_sessions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_postmeta: Data: 11.41MB + Index: 0.55MB + Engine InnoDB
    wp_posts: Data: 17.02MB + Index: 0.13MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ulike: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ulike_activities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ulike_comments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ulike_forums: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ulike_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    _pantheon_heartbeat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 119
    cartflows_flow: 1
    cartflows_step: 3
    courses: 1
    custom_css: 1
    customize_changeset: 37
    design-new-daily: 1
    elementor_library: 10
    itsec-dash-card: 6
    itsec-dashboard: 1
    mc4wp-form: 1
    nav_menu_item: 31
    oceanwp_library: 1
    page: 14
    popup_theme: 6
    post: 6
    product: 8
    recurring-renders: 1
    revision: 252
    scheduled-action: 14
    shop_order: 57
    tutorials: 4
    ultp_templates: 2
    work: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (23) ###

    Ads.txt Manager: by 10up – 1.3.0
    Advanced Custom Fields: by Delicious Brains – 5.10.2
    Advanced noCaptcha & invisible Captcha: by WP White Security – 6.1.7
    Child Theme Configurator: by Lilaea Media – 2.5.8
    Custom Post Type UI: by WebDevStudios – 1.10.0
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
    Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
    Elementor Pro: by Elementor.com – 3.4.2
    Elementor: by Elementor.com – 3.4.5
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.1.0
    Jetpack: by Automattic – 10.2
    Ocean Extra: by OceanWP – 1.8.2
    TI WooCommerce Wishlist: by TemplateInvaders – 1.28.4
    WP Twitter Auto Publish: by xyzscripts.com – 1.4.2
    Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.0
    PostX – Gutenberg Post Grid Blocks: by wpxpo – 2.4.13
    WooCommerce Blocks: by Automattic – 6.1.0
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    [email protected] – 3.3.11

    WooCommerce Admin: by WooCommerce – 2.7.2
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.19
    WooCommerce: by Automattic – 5.8.0
    Yoast SEO: by Team Yoast – 17.3
    WP-Optimize – Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.12

    ### Inactive Plugins (2) ###

    AdSense Integration WP QUADS: by WP Quads – 2.0.31
    iThemes Security: by iThemes – 8.0.2

    ### Dropin Plugins (1) ###

    db-error.php: db-error.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #319 – /shop/
    Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #322 – /my-account/
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: OceanWP Child
    Version: 1.7.3.1582038009
    Author URL: https://oceanwp.org/about-me/
    Child Theme: ?
    Parent Theme Name: OceanWP
    Parent Theme Version: 3.0.7
    Parent Theme Author URL: https://oceanwp.org/about-me/
    WooCommerce Support: ?

    ### Templates ###

    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php

    ### TI WooCommerce Wishlist Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 14
    Oldest: 2019-11-17 18:43:23 +0000
    Newest: 2019-12-11 22:46:05 +0000

    Pending: 128
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2021-10-13 14:27:10 +0000

    Canceled: 3
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000

    ### Status report information ###

    Generated at: 2021-10-15 21:56:33 +00:00

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Plugin Support Brad P. a11n

    (@snaacks)

    Hi @stellathirteen

    Thank you for providing all of that information and for updating us as you find out more. That the problem is isolated to a specific browser and that we haven’t been able to reproduce it on our end is a good indicator that there may be an environmental or local issue taking place.

    I know you mentioned each of the sites is hosted with Flywheel, have you reached out to the host to see if there are any possible issues on their end that may be contributing to the problem? If not I would suggest touching base with them when possible.

    Please let us know if you have any additional questions.

    Thread Starter stellathirteen

    (@stellathirteen)

    Yes, Flywheel tested it extensively and found no issue with hosting.

    It would seem that Blocks & Firefox have an issue where it will not work with saved cards.

    Plugin Support nicw.a11n

    (@nicw)

    Hi @stellathirteen

    Thank you for your detailed reporting of the issue. An issue for this currently exists at Github at the WooCommerce Blocks repository. You can find it here.

    The fix is due for release in v6.6.0. You can subscribe to updates by subscribing to the issue on Github.

    If you would like to roll back to an older release, they can be found at Githun here

    Thread Starter stellathirteen

    (@stellathirteen)

    Wow, I’m not crazy.

    Thank you!

    Now on to the sales tax issue and the problem where saved user email addresses that start with numbers don’t work on the checkout page after other customer details are changed.

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @stellathirteen.

    You’re definitely not crazy. For the email address issue, please open up a new topic and we’ll be happy to help out.

    Thanks!

Viewing 5 replies - 16 through 20 (of 20 total)
  • The topic ‘Blocks 6.1.0 and 6.2.0 take down my cart and checkout page’ is closed to new replies.