Blocks Broken After Save

  • Resolved kimberleyjane

    (@kimberleyjane)


    3 years, 5 months ago

    It seems that on all pages as soon as we save a page the content within the block disappears.

    All plugins, wp core and theme files are up to date. I’ve checked compatilibilty and all ok.

    However, these blocks are used throughout the entire website and we can’t make any changes to the site.

    Here’s a screenshot so you can see what happens after we save a page: https://www.dropbox.com/s/0oepo2b1nvgexsr/Screenshot%202021-06-30%20at%2009.18.22.png?dl=0

    If we roll back the changes everything works again.

    Let me know if I can send you logins.

    Everything was working last week.

    Thanks
    Kim

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello @kimberleyjane ,

    It seems like you have opened a ticket with us. This is just to let you know, our team is looking into it and will get back to you soon.

    Thank you.

    I’m seeing this same issue. If I go and regenerate assets at the plugin level then everything works until a new page is updated.

    In the editor the block looks like it should. It is only on the live page that the block appears to lose the CSS styling.

    I’m running a clean WordPress install with the Blocksy theme.

    • This reply was modified 3 years, 5 months ago by Wes Linda. Reason: Added more detail to my issue

    Upon re-reading, we’re not losing content. We’re losing the styling. Issue is on save though.

    Hello @weslinda,

    Can you please check the same after deactivating the Ultimate Addons for Gutnebreg plugin once?

    We have tried the same and it seems to be working fine. I have created a video for you, please have a look.

    Let me know how it goes.

    Regards,
    Sweta

    Deactivate and re-activate? I’m only losing styling in relation to the plugin. Nowhere else on the site. Styling shows in the editor but not on the site once saved. If I recreate assets it works on the site until the next save.

    Hello @weslinda ,

    Can you please open a ticket with us from here so that we can debug the issue properly?

    Looking forward to hearing from you.

    Regards,
    Sweta

Viewing 6 replies - 1 through 6 (of 6 total)
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