Blocks stop working after a while

Hi @darrylr,

I’m happy to help you troubleshoot this. But I’ll need a little bit more information first. Can I please ask you to share a System Status Report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

Thanks!

### WordPress Environment ###

WordPress address (URL): https://mysite
Site address (URL): https://mysite
WC Version: 3.6.5
Log Directory Writable: ?
WP Version: 5.2.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.5
PHP Post Max Size: 350 MB
PHP Time Limit: 90
PHP Max Input Vars: 6000
cURL Version: 7.29.0
NSS/3.28.4

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.15-MariaDB
Max Upload Size: 300 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.5
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 277.22MB
Database Data Size: 154.30MB
Database Index Size: 122.92MB
wp_woocommerce_sessions: Data: 0.13MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_order_items: Data: 3.84MB + Index: 2.08MB
wp_woocommerce_order_itemmeta: Data: 29.06MB + Index: 19.54MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_ac_abandoned_cart_history_lite: Data: 3.50MB + Index: 0.00MB
wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB
wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB
wp_ahm_download_stats: Data: 0.00MB + Index: 0.00MB
wp_blc_filters: Data: 0.00MB + Index: 0.00MB
wp_blc_instances: Data: 0.01MB + Index: 0.00MB
wp_blc_links: Data: 0.04MB + Index: 0.01MB
wp_blc_synch: Data: 0.06MB + Index: 0.04MB
wp_bounced_email_logs: Data: 0.02MB + Index: 0.00MB
wp_bp_activity: Data: 0.02MB + Index: 0.16MB
wp_bp_activity_meta: Data: 0.02MB + Index: 0.03MB
wp_bp_notifications: Data: 0.02MB + Index: 0.11MB
wp_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB
wp_bp_xprofile_data: Data: 0.02MB + Index: 0.03MB
wp_bp_xprofile_fields: Data: 0.02MB + Index: 0.08MB
wp_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB
wp_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB
wp_commentmeta: Data: 0.22MB + Index: 0.22MB
wp_comments: Data: 2.52MB + Index: 1.84MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_login_redirects: Data: 0.00MB + Index: 0.00MB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB
wp_mailpoet_mapping_to_external_entities: Data: 0.06MB + Index: 0.05MB
wp_mailpoet_newsletters: Data: 0.22MB + Index: 0.02MB
wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_newsletter_templates: Data: 6.20MB + Index: 0.00MB
wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB
wp_mailpoet_scheduled_task_subscribers: Data: 0.33MB + Index: 0.19MB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_sending_queues: Data: 0.28MB + Index: 0.03MB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_statistics_clicks: Data: 0.08MB + Index: 0.05MB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_statistics_newsletters: Data: 0.31MB + Index: 0.28MB
wp_mailpoet_statistics_opens: Data: 0.16MB + Index: 0.33MB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB
wp_mailpoet_subscribers: Data: 0.16MB + Index: 0.28MB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_subscriber_segment: Data: 0.16MB + Index: 0.19MB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB
wp_options: Data: 2.41MB + Index: 0.22MB
wp_popupwith_fancybox: Data: 0.00MB + Index: 0.00MB
wp_postmeta: Data: 26.56MB + Index: 27.06MB
wp_posts: Data: 3.52MB + Index: 2.42MB
wp_signups: Data: 0.02MB + Index: 0.06MB
wp_sr_woo_order_items: Data: 8.52MB + Index: 5.02MB
wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB
wp_statistics_historical: Data: 0.02MB + Index: 0.05MB
wp_statistics_pages: Data: 3.52MB + Index: 10.53MB
wp_statistics_search: Data: 0.05MB + Index: 0.05MB
wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB
wp_statistics_visit: Data: 0.05MB + Index: 0.02MB
wp_statistics_visitor: Data: 2.52MB + Index: 2.92MB
wp_supsystic_tbl_columns: Data: 0.02MB + Index: 0.00MB
wp_supsystic_tbl_diagrams: Data: 0.02MB + Index: 0.00MB
wp_supsystic_tbl_rows: Data: 0.09MB + Index: 0.00MB
wp_supsystic_tbl_tables: Data: 0.02MB + Index: 0.00MB
wp_supsystic_tbl_woo_columns: Data: 0.02MB + Index: 0.00MB
wp_termmeta: Data: 0.05MB + Index: 0.03MB
wp_terms: Data: 0.05MB + Index: 0.03MB
wp_term_relationships: Data: 0.14MB + Index: 0.13MB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB
wp_usermeta: Data: 5.52MB + Index: 4.83MB
wp_useronline: Data: 0.02MB + Index: 0.00MB
wp_users: Data: 0.20MB + Index: 0.17MB
wp_visual_form_builder_entries: Data: 1.50MB + Index: 0.01MB
wp_visual_form_builder_fields: Data: 0.12MB + Index: 0.02MB
wp_visual_form_builder_forms: Data: 0.01MB + Index: 0.00MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_wfBlockedIPLog: Data: 0.08MB + Index: 0.00MB
wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB
wp_wfConfig: Data: 2.25MB + Index: 0.00MB
wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB
wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB
wp_wfFileMods: Data: 1.52MB + Index: 0.00MB
wp_wfHits: Data: 2.02MB + Index: 0.28MB
wp_wfHoover: Data: 0.02MB + Index: 0.02MB
wp_wfIssues: Data: 0.02MB + Index: 0.06MB
wp_wfKnownFileList: Data: 1.52MB + Index: 0.00MB
wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB
wp_wfLocs: Data: 0.02MB + Index: 0.00MB
wp_wfLogins: Data: 0.08MB + Index: 0.03MB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB
wp_wfNotifications: Data: 0.06MB + Index: 0.00MB
wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB
wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB
wp_wfSNIPCache: Data: 1.52MB + Index: 0.63MB
wp_wfStatus: Data: 0.13MB + Index: 0.11MB
wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB
wp_woo_sr_cart_items: Data: 1.52MB + Index: 2.00MB
wp_woo_sr_orders: Data: 1.52MB + Index: 0.45MB
wp_woo_sr_order_items: Data: 4.52MB + Index: 2.50MB
wp_wpml_mails: Data: 11.02MB + Index: 0.00MB
wp_wsal_metadata: Data: 20.05MB + Index: 32.61MB
wp_wsal_occurrences: Data: 2.02MB + Index: 3.58MB
wp_wsal_options: Data: 0.17MB + Index: 0.02MB
wp_wysija_campaign: Data: 0.00MB + Index: 0.00MB
wp_wysija_campaign_list: Data: 0.00MB + Index: 0.00MB
wp_wysija_custom_field: Data: 0.00MB + Index: 0.00MB
wp_wysija_email: Data: 0.28MB + Index: 0.00MB
wp_wysija_email_user_stat: Data: 0.23MB + Index: 0.19MB
wp_wysija_email_user_url: Data: 0.03MB + Index: 0.02MB
wp_wysija_form: Data: 0.00MB + Index: 0.00MB
wp_wysija_list: Data: 0.00MB + Index: 0.00MB
wp_wysija_queue: Data: 0.00MB + Index: 0.00MB
wp_wysija_subscriber_ips: Data: 0.02MB + Index: 0.02MB
wp_wysija_url: Data: 0.00MB + Index: 0.00MB
wp_wysija_url_mail: Data: 0.00MB + Index: 0.00MB
wp_wysija_user: Data: 0.12MB + Index: 0.05MB
wp_wysija_user_field: Data: 0.00MB + Index: 0.00MB
wp_wysija_user_history: Data: 0.00MB + Index: 0.00MB
wp_wysija_user_list: Data: 0.03MB + Index: 0.05MB

### Post Type Counts ###

attachment: 980
bp-email: 16
custom_css: 2
customize_changeset: 9
faq: 14
mailpoet_page: 1
nav_menu_item: 54
page: 25
post: 5
primaframework: 40
product: 142
product_variation: 425
revision: 104
scheduled-action: 4
shop_order: 6650
slider: 1
soliloquy: 1
static-block: 1
wcccf: 3
wccpf: 1
wpcf7_contact_form: 11
wpdmpro: 1
wysijap: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (55) ###

Add-on Contact Form 7 - Mailpoet 3: by Tikweb – 1.3.12
Admin Menu Editor: by Janis Elsts – 1.9
Arconix FAQ: by Tyche Softwares – 1.8.3
Bounce Handler Mailpoet: by Tikweb – 1.3.18
Contact Form 7 Conditional Fields: by Jules Colle – 1.6.4
CF7 Smart Grid Design Extension: by Aurovrata V. – 2.10.2
Column Shortcodes: by Codepress – 1.0
Contact Form 7 - Dynamic Text Extension: by Chris Mavricos
SevenSpark – 2.0.3

Contact Form 7 Sequence Generator: by Aztec Online Solutions – 1.0
Contact Form 7 Shortcode Enabler: by Tobias Zimpel (TZ Media) – 1.1
Contact Form 7: by Takayuki Miyoshi – 5.1.3
Content Control: by Jungle Plugins – 1.1.0
Custom Login: by Austin Passy – 3.2.9
Dashboard Commander: by Josh Hartman – 1.0.3
Data Tables Generator by Supsystic: by supsystic.com – 1.9.78
Email Templates: by Damian Logghe – 1.3
Health Check & Troubleshooting: by The www.ads-software.com community – 1.3.2
Heartbeat Control: by Jeff Matson – 1.2.5
Homepage Control: by WooThemes – 2.0.3
MailPoet 3 (New): by MailPoet – 3.34.3
User creation date column in WordPress admin: by Mark Howells-Mead – 1.1.4
MailPoet User Roles Sync: by Marcus Sykes – 1.0
Nav Menu Roles: by Kathy Darling – 1.9.3
Peter's Login Redirect: by Peter Keung – 2.9.4
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1
Search Manager Lite for WooCommerce and WordPress: by Custom4Web – 1.4 – Not tested with the active version of WooCommerce
Simple Custom CSS: by John Regan
Danny Van Kooten – 4.0.2

Smart Reporter For E-commerce: by StoreApps – 2.10.0
Responsive WordPress Slider - Soliloquy Lite: by Soliloquy Team – 2.5.6
Static Block: by Mohammad Tanzilur Rahman – 2.1
Tabby Responsive Tabs: by cubecolour – 1.2.3
Preloader: by Alobaidi – 1.0.9
Theme Check: by Otto42
pross – 20190208.1

User Role Editor: by Vladimir Garagulya – 4.51.2
WC Fields Factory: by Saravana Kumar K – 3.0.3 – Not tested with the active version of WooCommerce
When Last Login: by Yoohoo Plugins – 1.1
White Label CMS: by www.videousermanuals.com – 2.1.1
Checkout Field Editor for WooCommerce: by ThemeHiGH – 1.3.4
Woo Custom Emails: by wp3sixty – 2.2 – Not tested with the active version of WooCommerce
WooCommerce Blocks: by Automattic – 2.2.1
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.4
WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce Print Invoice & Delivery Note: by Tyche Softwares – 4.4.8 – Not tested with the active version of WooCommerce
Booster for WooCommerce: by Algoritmika Ltd – 4.4.1
WooCommerce PayFast Gateway: by WooCommerce – 1.4.12
WooCommerce Role Based Methods: by WPBackOffice – 2.4.1
WooCommerce: by Automattic – 3.6.5
Wordfence Security: by Wordfence – 7.3.6
WP Mail Logging: by Christian Z?ller – 1.9.1
WP Security Audit Log: by WP White Security – 3.4.2
WP Statistics: by VeronaLabs – 12.6.7
WP Super Cache: by Automattic – 1.6.9
WP-UserOnline: by Lester 'GaMerZ' Chan – 2.87.2
WP Users Exporter: by hacklab – 1.4.2
Zapper Payments for WooCommerce: by Zapper Development – 1.3.1 – Not tested with the active version of WooCommerce

### Inactive Plugins (4) ###

Broken Link Checker: by ManageWP – 1.11.8
Contact Form 7 Color Picker: by Florent Maillefaud – 0.1.1
Custom Order Status for WooCommerce: by Tyche Softwares – 1.4.7 – Not tested with the active version of WooCommerce
Popup Builder: by Sygnoos – 3.44

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #4 - /shop/
Basket: #5 - /cart/
Checkout: #6 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #431 - /terms-conditions/

### Theme ###

Name: Storefront Child
Version: 2.2.0
Author URL: 
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 2.5.1
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: storefront-child/woocommerce/emails/admin-new-order.php
storefront-child/woocommerce/emails/customer-on-hold-order.php
storefront-child/woocommerce/single-product/meta.php

### Action Scheduler ###

Complete: 4
Oldest: 2019-07-03 09:15:26 +0000
Newest: 2019-07-29 08:17:24 +0000

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

@darrylr thank your for sending that information. I see you have a number of plugins activated and also some of them are showing as not tested with the most current version of WooCommerce. I would suggest doing some plugin conflict testing.

Here are some troubleshooting steps you can take to resolve this issue:

1.) To begin, please make sure that your theme and all plugins are up to date.

2.) Try to deactivate all the plugins except for WooCommerce to see if the issue persists. If the problem goes away, re-activate and test each plugin to see if you can determine which plugin the problem originates from.

3.) If the above does not resolve the issue, try switching your theme to the Storefront theme (https://woocommerce.com/storefront/) and see if it works correctly. If it does, you’ll want to contact your theme’s developers and see if they have a fix/update.

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.