Blog did not import into blue host hosted site

I did a chat with someone from blue host to guide me through the process of exporting my wordpress and then importing it onto the www.ads-software.com blue hosted site. He and another agent both agreed it would not take very long since it is under a gb of content.

I left it for 12 hours and came back and it still has to importing message. It said to contact support if it didn’t upload so I clicked on the link which brought me away from the importing page. Since I did that, when I went back a page it now asks me to import the file again. I don’t want to start over and mess anything up.

And when I go to the temp url that the agent gave me for my hosted site, it’s not the way my site should look and all it has is “The Hungry New Yorker” (which is my site) and “Hello, world!” as if it’s a brand new site.

Not sure what to do. I’d like someone from wordpress to contact me because it says that they can get it fixed if I contact them. However….there is no way to contact them