• Tech Support,

    I am having two issues with the Jetpack blog subscription. It will no longer allow someone to join. You can put in a new email on the widget, it will say that an email has been sent, but it never shows up–I’ve verified it’s not going to spam or other email folders.

    The second problem is that for the few subscribers that I have, the featured image will not display in the email–it just shows a weird symbol where the image should be. Please advise, thanks!

    https://www.prophecyinthohistory.com

    https://www.ads-software.com/plugins/jetpack/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    It will no longer allow someone to join. You can put in a new email on the widget, it will say that an email has been sent, but it never shows up–I’ve verified it’s not going to spam or other email folders.

    I tried using the form on your site, and it seems to be working properly. I subscribed to your blog, and you can now see my email address in your subscriber list.

    It’s worth noting that confirmation emails are only sent once, so if you previously attempted to subscribe but never clicked on the link in the confirmation email, you won’t receive a new email if you use the subscription form again today.

    You can confirm your pending subscription here:
    https://subscribe.wordpress.com/

    If you’d like, you can send me an email via this contact form and mention this thread, as well as a few examples of the email addresses that didn’t receive a confirmation email. I’ll be happy to take a look at our email logs to find out what happened.

    The second problem is that for the few subscribers that I have, the featured image will not display in the email–it just shows a weird symbol where the image should be.

    Jetpack Subscription emails do not include the featured image. That’s something we might add in a future Jetpack release, but we haven’t done so yet.

    You shouldn’t see any weird symbol instead, though, unless that symbol is also added to the post content on your site.

    Since I subscribed to your site, I’ll receive a notification of your next post. When I do, I’ll check that weird symbol and let you know what I find.

    HI Jeremy,
    I’m having similar issue. Where do I find the subscriber list please? my site is https://www.ellenperry.com. I just put up the jetpack widget on my contact page, https://www.ellenperry.com/contact and subscribed as a test. I got all the emails ok. (I think the weird image he is noticing is the avatar.) Anyway, I have a client who is having same problem so would like to fix it asap. Thanks very much, Ellen

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @ellenp You can follow the instructions here to find your subscriber list:
    https://jetpack.me/support/subscriptions/#view-your-email-subscribers

    If you experience issues, could you please start your own thread, as per the Forum Welcome?
    https://www.ads-software.com/support/plugin/jetpack#postform

    Thank you!

    Thread Starter tjswart83

    (@tjswart83)

    Jeremy,

    Thank you for the quick reply. I see you on the list. I’m not sure why the site didn’t let me subscribe after I clicked the confirmation button in the email. I see my email in there now, too. My next post should come out by Monday if not one sooner. Thanks for looking into it, and I’ll look forward to hearing your prognosis. I’ve had a couple reports of the weird symbol showing up in place of a photo in the email. Both before and after installing an excerpt plugin–this might be the issue, not sure. Please let me know what you see.

    I have been using the Jetpack blog subscription widget for a couple of years. But I used to receive an e-mail each time a new subscription was entered. I no longer get them.

    Also, when I turn on the counter it does not show up on the blog.

    Is there any way to find out how many e-mails are being sent out each time I post.

    Thanks.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @gmoreau88 Could you please start your own thread, as per the Forum Welcome?
    https://www.ads-software.com/support/plugin/jetpack#new-post

    it would also help if you could let me know your site URL there, so I can check our logs and find out if emails were sent to your subscribers.
    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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