Body text for completed order will not change?

  • I’ve been using this plugin for a while and never had any issues however I realised today that all my original custom content had gone back to original so I’ve tried changing it back via the app but I’ve got a section on the completed order form where no matter what I put in the box ‘BODY TEXT’ box it just will not change the content inside the body text it just stays as “We have finished processing your order.”. I’ve tried saving this several times, I even tried resetting the email templates but this just caused a critical error to woocommerce and I had to restore my database.

    Image attached for reference: https://imgur.com/a/CBx5DY5

    Any help would be greatly appreciated!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Gilbert Hernandez

    (@ghernkadence)

    Hello @s0anes

    I did not have the same problem. On my test site, I changed the body text for the completed order email and everything worked as expected. Are you saying the text doesn’t update in the customizer viewer, or it doesn’t work in actual emails?

    Hi @ghernkadence & @s0anes

    I have the exact same problem with the same completed email.
    Latest WP 6.2.2 & Woo 7.8.2. Plug-in latest updates installed 1.5.11. I only noticed a couple days ago as I haven’t needed to change the email content lately.

    Plugin Support Gilbert Hernandez

    (@ghernkadence)

    Hello @miket964

    I have the same versions, and the Customer Completed Order changes for me as expected. Please, follow the steps in our troubleshooting article, including clearing your cache and checking for plugin conflicts.

    @ghernkadence @s0anes

    Having followed the troubleshooting steps the answer is the Advanced Shipment Tracking Pro Plugin. Version 3.1?by Zorem.

    When I use the site health troubleshooter and AST Pro is disabled, the changes already made and saved for the completed order e-mail are reflected in the browser.

    The issue is once AST Pro is reactivated, the old version is displayed in the browser preview and on the actual e-mails, but the updated version is still in the text editor as before.

    Also to add, this isn’t just a browser preview issue. The new changes have always saved text editor, but are not reflected on the newly sent e-mails nor displayed in the browser preview.

    Thread Starter s0anes

    (@s0anes)

    Hi,

    You are completely correct, just checked on my setup and I disabled Advanced Shipment Tracking by Zorem and the body text started working again.

    Can this incompatibility be looked at by Kadence or should we get in touch with Zorem too?

    Plugin Support Chito

    (@chitocamacho)

    Hey @miket964 ,

    It looks like the plugin you’ve mentioned is overriding the template, but it’s odd that it still displays the old version. Since the third-party plugin is a paid plugin, please reach out to their support team to help you check this. If you’d want us to look at this closer, please submit a support ticket here – https://www.kadencewp.com/free-support-tickets/, and include the login link, here’s a guide.

    Best,
    Chito

    Thread Starter s0anes

    (@s0anes)

    So to follow up i’ve found a solution and I don’t think either plugin is at fault.

    The Advanced Shipment Tracking plugin overrides the ‘completed order’ email with it’s own body text which can be set in their settings and then this reflects into Kadence Email Customiser.

    Link to their forum where I was told about this: https://www.ads-software.com/support/topic/incompatibility-with-kadence-email-customiser/#post-16916841

    After changing the text inside Advanced Shipment Tracking I can see it’s now showing in the Kadence Customiser, I just can’t change the body text of the completed order email via Kadence it has to be done via Advanced Shipment Tracking. I believe you used to change the body text via Kadence but either way it’s not a big deal but worth knowing!

    Plugin Support Chito

    (@chitocamacho)

    Hi there,

    Thanks for sharing this info!

    ?I just can’t change the body text of the completed order email via Kadence it has to be done via Advanced Shipment Tracking.

    This is expected if a template from the third-party plugin is overriding it.

    Thanks again for this. It will be helpful for other users as well.

    Best,
    Chito

Viewing 9 replies - 1 through 9 (of 9 total)
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