Body Text Missing on Mobile Posts & Pages (but Titles appear)

  • Resolved markworthen

    (@markworthen)


    6 years, 11 months ago

    I wanted to post this problem and how I found the solution here, in case others have found body text missing when they access their WordPress site on a smart phone (mobile).

    My home page–set to blog posts, as opposed to static page–was fine, but if I visited any individual post or page on my iPhone 6s, all I would see is the post/page Title and then the Comments section.

    I use the Genesis Framework with the eleven40 Pro Theme. Hosting with SiteGround. All plugins updated regularly. Details below.

    I have permalinks set to Post name. I tried Safari and Chrome on my iPhone. I cleared cache in both browsers. But none of those things helped.

    I found the solution here on www.ads-software.com Support Forum, provided by James Huff (@macmanx) on this post: https://www.ads-software.com/support/topic/text-disappears-3/

    Try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Fifteen theme to rule-out a theme-specific issue (theme functions can interfere like plugins).

    I don’t know why but two plugins each caused the problem individually, i.e., if either one was activated, the problem occurred. The plugins were: USM Premium 5.7 and WPtouch Pro 4.3.20

    I paid good money for both of them, but that’s the way it goes sometimes. I could go back and forth with their support departments but they are only open bankers hours and time is precious, so I deleted both plugins.

    There are additional solutions, e.g., what to do if you can’t get into your admin dashboard, in the READ THIS FIRST WordPress 4.9 Master List – read more than just the first post there.

    Details
    Operating System Linux
    Server Apache
    Memory usage 11.72 MByte
    MYSQL Version 5.6.36-82.1-log
    SQL Mode NO_ENGINE_SUBSTITUTION
    PHP Version 7.0.26
    PHP Allow URL fopen On
    PHP Memory Limit 768M
    PHP Max Upload Size 128M
    PHP Max Post Size 128M
    PHP Max Script Execute Time 120
    PHP Exif support Yes ( V7.0.)
    PHP IPTC support Yes
    PHP XML support Yes
    Site URL https://www.ptsdexams.com
    Home URL https://www.ptsdexams.com
    WordPress Version 4.9.1
    WordPress DB Version 38590
    Multisite No
    Active Theme eleven40 Pro Theme 2.2.1
    Site Title PTSDexams.com
    Site Language en-US
    Front Page Displays posts
    Search Engine Visibility 1
    Permalink Setting /%postname%/

    Active Plugins
    Accelerated Mobile Pages 0.9.71
    Akismet Anti-Spam 4.0.2
    All In One SEO Pack Pro 2.5.3
    EWWW Image Optimizer Cloud 4.0.5
    Genesis Design Palette Pro 1.3.22
    Genesis Design Palette Pro – Entry Content 1.0.4
    Genesis Simple Edits 2.2.0
    Google Analytics Dashboard for WP (GADWP) 5.1.2.5
    JCH Optimize 2.2.1
    Redirection 2.10.1
    Sassy Social Share 3.1.6
    SBI! for WP 1.7.6
    SG Optimizer 3.3.4
    Simple Social Icons 2.0.1
    TinyMCE Advanced 4.6.7
    Wordfence Security 6.3.22
    WP Broken Link Status Checker 1.0.4

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Mobile compatibility is theme-dependent.

    I use the Genesis Framework with the eleven40 Pro Theme.

    – For pro or commercial product support please contact the author directly on their site. As the author is aware, commercial products are not supported in these forums.
    – Also, forum volunteers are not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly.

    Thread Starter markworthen

    (@markworthen)

    Sorry, I was trying to help others that might have a similar problem.

    I also checked the box “not a support question” to make it clear I was not needing support, just wanted to offer some helpful information for other WordPress users.

    But if my post is nonetheless in violation of www.ads-software.com support forum policy, let me know and I will delete it.

    Thanks,

    Mark

    Moderator t-p

    (@t-p)

    Sorry, I was trying to help others that might have a similar problem.

    Thanks ??

    • This reply was modified 6 years, 10 months ago by t-p.
Viewing 3 replies - 1 through 3 (of 3 total)
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