Body Text not working

  • Hi! Im changing the body text of my Processing Order email and the page doesn’t show the message after refreshing and in the email I receive the preset message:

    Hola Sherlock,

    Solo para que estés informado — hemos recibido tu pedido #1, y ahora se está procesando:

    the custom message i want to use is this:

    Tu pedido se ha recibido y se está procesando. Para tu información, los detalles del pedido son los siguientes. Pedido # {order_number} – {order_date}

    Si elegiste Retiro por Showroom, contactanos a [email protected] para coordinar tu entrega.

    Si elegiste Envío a Domicilio o Retiro por una sucursal OCA, una vez que tu paquete esté en camino recibirás vía email varios correos de Shipnow con la actualización del estado del envío. También te van a enviar por mail el número de seguimiento de tu pedido para que puedas ver el estado del envío. El tiempo de envío promedio estimado es de 6 días hábiles.

    Si no recibís dicho mail en tu bandeja de entrada, te aconsejamos revisar en la casilla de correos no deseados si recibiste un mail de [email protected]. En caso de que tengas algún tipo de inconveniente con el envío de tu pedido podés escribirnos a [email protected] o contactarte con el soporte de Shipnow para conocer el estado de tu pedido por WhatsApp.

    <p style=”background-color: #fdcc03; color: #fff;”>
    Gracias por confiar en YourMom. Tu opinión nos importa, compartinos tu experiencia haciendo click acá </p>

    Hope you can help me

    Regards,
    Mina

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey,
    If you go to woocommerce > status and scroll down to template file overrides are you overriding email templates?

    Ben

    Thread Starter minagonzalez

    (@minagonzalez)

    The thing is that when I change the footer, it works, the problem is just with the body text, it doesnt change at all

    hannah

    (@hannahritner)

    Hi @minagonzalez
    Hope you had a nice weekend! Are you using any other plugins that may be overriding this? Have you tried deactivating your plugins to test?

    Hannah

    Thread Starter minagonzalez

    (@minagonzalez)

    hi!! thanks, I dont have another plugin, this is working in my staging page, but the body text wont change, the emails are sent with your plugin body text, I can’t change the body text I really need to fix this

    hannah

    (@hannahritner)

    I’m not able to recreate this so it makes it tough to determine what is causing the issue. Are you able to change the text in the editor and it is just sending wrong, or are you unable to edit this at all?

    Hannah

    Hey @minagonzalez,

    I’m not seeing an answer to this. Being able to change the footer text is normal because that is a woocommerce core feature. The body text is enabled through this plugin as long as you are not overriding all the email templates. So can you tell me if you go to woocommerce > status and scroll down to template file overrides are you overriding email templates?

    Ben

Viewing 6 replies - 1 through 6 (of 6 total)
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