body text on customer completed order does not updated

Hey,
Thanks for reaching out! Have you cleared your cache since updating the body text? Let me know if the issue remains.

Kindly,
Hannah

Hi Hannah,
thank you for your reply.
Yes I did but with no luck.
The problem is only with the customer completed order email and the body text previews and send always “We have finished processing your order” no matter what you have wrote on this field.
The other emails can be customized, updated and send properly.
Once again thank you and I look forward to your reply.

Regards,
Chris

Hi Chris,
Apologies for the delay! Are you using the Advanced Shipping Tracker plugin by chance? Or any other WooCommerce extension plugins that could be conflicting?

Kindly,
Hannah

Hi Hannah,
thanks for your reply.
I’m using the advanced shipment tracking for woocommerce by zorem, which is working fine by the way.
Once again and looking forward hearing from you

Sincerely,
Chris

Hi Hannah,
I just read on another post that the problem comes by the last update of the AST plugin which overrides the “completed order” template of the email designer. I managed to customize and solve the problem temporary, by the AST plugin settings where you have the ability to customize this email template.
Once again thank you for your time and help.

Chris Tsakalis

Hey Chris,
Apologies for the delay again. Glad you were able to resolve this! Let us know if there’s anything else we can help you with.

Best,
Hannah