BOGO deal problem when 2 units of same product added to cart

  • Resolved myledtherapy

    (@myledtherapy)


    3 years, 4 months ago

    Hi,

    First of all, thanks for the awesome plugin.

    I set up a buy 2 get 1 for free deal following the documentation provided.

    It works well when 1 unit of each product is added to cart but behaves strangely when 2 units of a product are in the cart and 1 unit is subsequently removed from cart.

    For example, 3 products priced at 29$ each.

    Add to cart: 2 units product A -> cart total= 58$
    Add to cart: product B -> cart total= 58$
    Remove from cart: 1 unit of product A -> cart total= 29$

    Or:

    Add to cart: product A -> cart total= 29$
    Add to cart: 2 units of product B -> cart total= 58$
    Remove from cart: 1 unit of product B -> cart total= 44$

    Or:

    Add to cart: 3 units of product A -> cart total= 58$
    Remove from cart: 1 unit of product A -> cart total= 39$`

    So the cart behaves well when different products are added to cart and removed but not when several units of the same product are in the cart.

    Thanks in advance for your help.

    John

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author vark

    (@vark)

    Hi,
    Please post the following to my support channel
    ( https://www.varktech.com/support ) :

    (*) the rule:
    – Go to the Pricing Deals Rule screen for the problem rule
    – click on ‘Copy to Support’ in the right column (below the “Publish” button)
    – Copy the result as instructed on the page
    – Paste into return email to me.

    (*) your System Report:
    – Go into wp-admin, select Woocommerce->Status .
    – Click button ‘Get System Report’ at top of page.
    – Click button ‘Copy for Support’.
    – Copy the result as instructed on the page
    – Paste into return email to me.

    Best,
    Vark

    Thread Starter myledtherapy

    (@myledtherapy)

    For some unknown reason, I’m unable to create a ticket.

    This is the error message I receive: “Unable to create a ticket. Please correct errors below and try again!”

    The form is filled correctly and no errors are shown.

    Plugin Author vark

    (@vark)

    Hi,
    To summarize the actions taken,
    we got into contact and were able to determine that there was a module conflict.
    Removal of the module conflict solved the problem.
    Best,
    Vark

Viewing 3 replies - 1 through 3 (of 3 total)
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