BOGO discount randomly not applied
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When people put in the cart the product Milk 1kg and insert the coupon code “Milk24” it should add another product at 100% discount, this rule randomly faill
here a screenshot of an order that didn’t work: https://snipboard.io/kDYzZW.jpg
here how should work when correctly applied: https://snipboard.io/LhZWVq.jpg
The page I need help with: [log in to see the link]
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Hi @byographic ,
Greetings from WebToffee Support!
Thanks for reaching out to us regarding the issue you’ve experienced. When we tested the coupon code on your site, it was applied successfully, and the free product was given as expected.
In order to better understand why the coupon fails to apply sometimes, could you kindly provide us with the following information?
- Screenshots of the coupon edit page for the coupon you have created. Please make sure to include screenshots of all tabs. This will help us understand the settings and configurations of the coupon.
- WooCommerce System Status report: You can access the System Status report in WooCommerce by navigating to WooCommerce > Status > Get system status report. This report provides details about your site environment and configurations.
If you have any privacy concerns about sharing the above informations publicly, you can securely share the requested details through this link.
We look forward to your response.
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