Bold Builder stop working unexpectedly everywhere.

  • Resolved ag3d

    (@ag3d)


    8 months, 3 weeks ago

    Hi,

    I’ve a huge problem with this builder. Until 4 days ago, everything works well but now, I’m not able to edit anything in my website. I tried many ways to solve the problem but nothing works.

    I can see the eye button on my pages but if i click on it doesn’t work. I tried also straight from the single pages in the dashboard menu but the builder doesn’t respond.

    How can i resolve this huge problem?

    Thanks

    • This topic was modified 8 months, 3 weeks ago by ag3d.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author boldthemes

    (@boldthemes)

    Hi,

    We have escalated the issue to our developers, and they will have a closer look. We will let you know asap. In the meanwhile, please let us know which Browser are you using. Thanks in advance.

    Thread Starter ag3d

    (@ag3d)

    Thanks for the quick reply.

    The browser is Google Chrome already updated at the last version.

    Thanks again

    Plugin Author boldthemes

    (@boldthemes)

    Hi @ag3d,

    We have released new plugin version with this fix. Please make sure to update it in your environment.

    Thread Starter ag3d

    (@ag3d)

    Hi,

    I tried to edit some contents but the problem remain. Unfortunately the editor doesn’t work. I upgraded the builder and I also tried to reinstall it but I’m still stuck with this problem.

    Please, let me know if there’s a way to fix this problem.

    Thanks

    Thread Starter ag3d

    (@ag3d)

    Hi,

    I want to share the new update and unfortunately the problem is not resolved.

    I can’t edit my website and I can’t do anything. I’ve tried many things, reinstalling, uninstalling, changing browsers, clearing cache, disabling plugins, etc… nothing works!
    Bold Builder crashed my platform and I’m in serious trouble.

    Please help me find a way to solve it.

    Thanks again

    Plugin Author boldthemes

    (@boldthemes)

    Hi,

    Please send us access to your website ([email protected]) so that we could inspect more closely, or better – contact our support via Ticksy since you are using one of our Premium WP Theme. Thanks in advance.

    Thread Starter ag3d

    (@ag3d)

    Thanks for the reply.

    As you wrote, I sent the email with the credentials to verify the problem.

    Thanks

    Thread Starter ag3d

    (@ag3d)

    UPDATE

    I finally solved the problem.

    I still haven’t figured out what the problem was, but I simply reinstalled WordPress, reset the wpconfig file and everything was working normally again.

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
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