Boldgrid, Crio premium not working

  • Resolved gildartsthegreat

    (@gildartsthegreat)


    1 year, 11 months ago

    I am a customer with DreamHost and have had Crio premium for a long time now and has been working fine, however, after the recent update to BoldGrid I am no longer able to make any changes to my website or add new posts.

    The issue resolves ONLY when I disable BoldGrid/Crio plugins.

    Please advise on how to resolve this.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @gildartsthegreat, thanks for reaching out although I’m sorry to hear you’re having trouble making changes to your site after a recent update.

    To begin troubleshooting I want to verify that your WordPress core is updated to its latest version. You should also have the latest Crio theme and Premium plugin versions installed.

    Did you receive any error messages after updating your Crio Premium plugin? If so, could you copy/paste it into the forum here for us?

    Are you also using BoldGrid Post and Page Builder and Post and Page Builder Premium on your site? If so, be those plugins are up to date as well.

    One thing you can do is enable debugging so that we can and see what errors messages that reveals.

    It would also help if you could provide a list of active plugins so we can try replicating the issue on our end.

    Lastly keep in mind, being that you’re a DreamHost customer you can always reach out to our Premium Support.

    Thank you, we look forward to assisting you further with this!

    Thread Starter gildartsthegreat

    (@gildartsthegreat)

    Thank you for the prompt response.

    My issue was solved in the premium customer support site.

    That’s awesome to hear @gildartsthegreat! Please don’t hesitate to reach back out to premium support if you have any other questions for us!

Viewing 3 replies - 1 through 3 (of 3 total)
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