• Resolved tausendleben

    (@tausendleben)


    Hi, I just wanted to add a new book review. When I tried to watch the preview to see what my post looks like, it didn’t work out. Only a white background without text and without pictures appears. In my regular postings preview does work, so I think there is no trouble with other plugins. Can you help me?

    Is it possible that new version of WordPress is not kompatible? What can I do?

    Thanks a lot,
    Nadine (www.tausendleben.de)

    https://www.ads-software.com/plugins/book-review-library/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter tausendleben

    (@tausendleben)

    I just see that all my reviews are gone, when I open them. I need quick help. Can you upgrade your plugin to wordpress 4.5?

    Plugin Author jazzs3quence

    (@jazzs3quence)

    Looking into this issue now. Sorry for the delay.

    Plugin Author jazzs3quence

    (@jazzs3quence)

    Hi —

    I’ve tested this locally against the latest version of the plugin in the repository and WordPress 4.5 and I can’t reproduce the issue. I’ve edited an existing review and created a new review. I can see both existing reviews and previews and I do not get a white screen nor any errors. I can also see the full book list with the shortcode.

    I would suggest disabling all other plugins and/or switching to one of the default WordPress themes (I tested with TwentyFourteen, TwentyFifteen and TwentySixteen). If can reproduce the issue with everything turned off and one of the default themes active, then please let me know. It would also be helpful at that point if you were able to switch the WP_DEBUG setting in your wp-config.php file to true so you get an actual error message, that will help me identify what the problem might be.

    If you aren’t able to reproduce the issue with everything turned off and a default theme active, start activating plugins one at a time until you reproduce the issue again. When you activate a plugin (or the theme) and you get the issue again, you know that that is the plugin/theme that is causing the issue. I wouldn’t be able to provide support for other people’s plugins or themes but I might at least be able to reproduce the issue (if it’s not a premium theme or plugin) and provide some information about next steps and who to contact.

    Hope that helps!

    Thread Starter tausendleben

    (@tausendleben)

    Hi Chris, thanks a lot for your reply. I turned off all the other plugins and the error was still there. Then I switched to another theme and now it works right. So my wonderful theme is the problem :-(. I love my theme (OriginVersion: 0.5.8 By AlienWP). What can I do to solve the problem without turning to another design of my website?

    And what can I do to pay for your great help?

    Thanks a lot
    Nadine

    Thread Starter tausendleben

    (@tausendleben)

    Tadaaaa. I just deleted the theme and installed the newest version of Origin, which I downloaded on the website. Now everything works fine. Yeah. ?? I thought, that newest theme version is installed automatically. But it seems that I have to look after it myself. Thanks for great support.

    Plugin Author jazzs3quence

    (@jazzs3quence)

    Glad you got it working. ??

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Book Preview doesn't work out’ is closed to new replies.