Booking Limitation Problem

  • Hello!

    I have noticed the following phenomenon:

    I have set up my services in such a way that on the one hand a maximum of 6 people can participate per service and additionally in such a way that a maximum of 6 places can be booked at the same time, regardless of the service. Simply put, 6 “seats” are available at all times.

    In some cases, however, free seats cannot be reserved in the system.
    This behavior occurs when:
    Service = 2 hours
    Booking 1 from 16:00 to 18:00 – 5 seats
    Booking 2 from 18:30 to 20:30 – 1 seat

    Now the following Booking 3, even though it would be possible, cannot be booked in the system/ isnt shown.

    Booking 3 from 17:00 to 19:00 – 1 seat

    I assume it has to do with the fact that the time span of Booking 3 partially covers the other two bookings and the first two bookings already contain 6 seats.
    Nevertheless, booking 3 would be possible, as all 6 seats are never used at the same time in booking 1 and 2.
    In my case, this missing booking option is a very big problem.

    If you have any questions or queries, please do not hesitate to contact me.

    I hope to hear back from you, thank you very much and best regards

    Sven Müller

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WebbaPlugins

    (@webba-agency)

    Hello,

    Please, try the following solution:

    1. In your WordPress dashboard open Webba Booking – SETTINGS – Booking rules – Advanced settings.
    2. Disable the option ‘Consider the availability of overlapping time intervals’.

    Kindly let us know if it works for you.

    Thread Starter svenzeppelin

    (@svenzeppelin)

    Hello,

    thank you very much for the fast reply.

    I have tried disabeling the option Consider the availability of overlapping time intervals before already.

    Unfortunally it does not solve the issue.

    I have also tried using the autolock feature instead of the “maximum number of bookings at a specific time” feature for limiting the total amount of bookings without “blocking” possible bookings, but unfortunally the behaviour did not change.

    Best

    Sven

    Plugin Author WebbaPlugins

    (@webba-agency)

    Please, clarify – all of 3 bookings you mentioned belongs to the same service or different services?

    Thread Starter svenzeppelin

    (@svenzeppelin)

    The behaviour appears in case of the same service and in case of other services that also have a time span in which summed up 6 seats are booked in the other bookings.

    In case it is a short service and the time span does not “cover” enough other bookings that summed up result in 6 seats the booking works fine.

    So in the following case Booking 1 no matter what service uses 3 seats, Booking 2 of no matter what service also uses 3 seats then
    Booking 3 uses 1 seat and does not work since its overlapping with other bookings that in total cover 6 seats, even though there are possible 3 seats open for Booking 3.
    On the other hand Booking 4 using 1 seat or similar ones work fine since it doesnt overlap with enough other booking/ seats.
    I hope my explenation is understandable.

    _________________ _________________
    <- Booking 1 -> <- Booking 2 ->
    _____________________________
    <- Booking 3 ->
    _________________
    <- Booking 4 ->

    Thread Starter svenzeppelin

    (@svenzeppelin)

    Unfortunally the spaces got removed, second try dots equal “empty” time

    _________________………………….._________________
    <- Booking 1 ->…………………..<- Booking 2 ->
    ……………….._________________________
    ………………..<—— Booking 3 —->
    ………………_________________
    ………………<- Booking 4 ->

    Plugin Author WebbaPlugins

    (@webba-agency)

    Could you please send a screenshot of the Schedule section for the 6-seats service to [email protected]?

    Thread Starter svenzeppelin

    (@svenzeppelin)

    Already done

Viewing 7 replies - 1 through 7 (of 7 total)
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