Booking Notification and Confirmation to Spam Folder

  • Resolved marcpanopio

    (@marcpanopio)


    3 years, 10 months ago

    Hi,

    Good day, I really need your help. All the booking notification to admin and confirmation to customer are being sent to spam folders when I tried to make a test appointment. I have been using the same plug in with different websites before and all is well, but my new website is having the said issue. What should I do with that? Please help me

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • I have the same issue. I have white listed the email address in website and reported not spam. But still he same problem.
    https://www.siliconvalleymedicalclinic.com/make-appointment/

    Plugin Author codepeople

    (@codepeople)

    Hi,

    Please check the “from” email address used in the settings. Note that if you use a “from” email from a public email service like “@hotmail.com”, “@aol.com”, “@outlook.com”, “@gmail.com”, … it will be filtered by most antispam systems since the email will be identified as “not originated at the expected server”.

    Try using a “from” address that belongs to the website domain.

    Thank you for using the plugin!

Viewing 2 replies - 1 through 2 (of 2 total)
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