Borra datos de la cuenta del usuario

Hi @calamuchitaportatil0

Deactivating a field does not delete its value – it is stored in the database. If you enable the field again, this value will be shown again.

I would also ask you to contact us in English, as this is the language in which we provide support.

First of all thanks for the answer and clarification and sorry for the language.

I disabled fields like address, zip code, and city, and after the customer uploaded their order, those fields in their account were left empty. The issue is that depending on the order, these fields may be needed or not, and that is determined when the order is loaded. In other words, if I need that data in the next request, it will bring me empty fields from your account.

Hi @calamuchitaportatil0

You probably need conditional logic for the fields, because once they are needed and once they are not – depending on the order. May I ask you to confirm if you would like to implement such a solution?

I don’t need conditional, I just need that if I disable a field, it just doesn’t delete its content in the account. I don’t understand why the plugin does that.

Please confirm me if the plugin deliberately deletes the data in the user’s account from the fields that are disabled in the checkout, because that is what happens to me.

Hi @calamuchitaportatil0

The plugin does not remove anything. The plugin disables the field.
If the field is deactivated, the customer will not complete it, because there is no way to do so. If the site admin turns it back on, the field will be empty because the customer has not completed it.
The plugin does this on purpose, but does not delete anything.

Fields have data loaded and are cleared when disabled and the user loads an order.

Hi @calamuchitaportatil0

The way WooCommerce works is that it saves the values from the last order. If a customer bought a product yesterday and filled in the first name and surname, then these will be saved in their account (profile). If the admin deactivates these fields with the FCF and the customer shops again, then the values from the new order will overwrite the old fields in the profile. But the first name and last name fields have no value, so they will overwrite the previous settings with empty values.
But this is not a bug because the purpose of the plugin is to disable the unnecessary field.

I appreciate your answer, but what you tell me is the same as I say but in a different way, if I disable a field, with this plugin it deletes the field in the user’s profile. I just wanted to know if it was on purpose or I had some problem or incompatibility with another plugin. With other plugins I tried it doesn’t happen. Thanks for your time.

Hi @calamuchitaportatil0

I would like to confirm to you that this is a deliberate action by our plugin.