Brainstorm Tech Support

  • Resolved klngroup

    (@klngroup)


    3 years, 12 months ago

    Hello, This is a little bit off topic. I have Ultimate Addons for Elementor and I’m having a problem with the Image Gallery.

    I’m new to this so….. in order to look at the problem they, Brainstorm Force, is looking to get a logon and password to my website.

    I’m VERY nervous about giving access to a stranger, not that I have anything special. Like I said I’m new and don’t really know them. I mean they could put code anywhere and I might not find it.

    What should I do?

    Thank you for your help,

    • This topic was modified 3 years, 12 months ago by klngroup.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @klngroup ,

    I’m so sorry for the inconvenience caused to you. Sometimes it is hard to understand the issue without being able to look into that. I can completely understand your concern about sharing such sensitive information. But, I would like to inform you that we take the utmost care while handling client websites.

    We won’t hamper your website anyway. But, just need the credentials to check what is happening and what might be causing it. Nothing will be changed until you permit us to do so.
    ?
    If you are still worried about sharing the credentials of your live website, I would suggest you to create a staging site with identical settings and share the credentials for that. This way, we can debug things in the exact same environment as your live site.
    ?
    Here is a video to help you create a staging site.
    ??
    Looking forward to resolving your issue asap.

    Regards,
    Sweta

    Thread Starter klngroup

    (@klngroup)

    Thank you. I will watch the video and see what I can do.

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    You’re welcome, @klngroup !

    Let me know if you need any further help.

    can u just help me out my hompage got messed up in a sudden…. https://www.violetads.ae

    full width slider & rest all content got shrinked in to boxed one so how can i make it normal

    • This reply was modified 3 years, 11 months ago by kishor8256.
    • This reply was modified 3 years, 11 months ago by kishor8256.
    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @kishor8256 ,

    Can you please open a ticket with us from here by sharing more details of your site so that I can have a closer look?

    Looking forward to resolving your issue as soon as possible.

    Regards,
    Sweta

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @kishor8256 ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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