BrainTree Checkout not checking required fields

  • Resolved aklih

    (@aklih)


    5 years, 5 months ago

    Hi!

    We are using the woocommerce gateway for our payment methods at the checkout. The problem is, when you use a credit card and enter valid credit card details, it does NOT check for the required fields on the left side – Name, address, … With per say PayPal it works fine
    Can you help us out? We are using the latest version of wordpress and woocommerce

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor SkyVerge

    (@skyverge)

    Hey?@aklih,

    Thanks for writing to us about our plugin! I’m sorry to hear that validation on your Checkout page isn’t working as expected. I’d be happy to help out here. ??

    On my local site, I can see that checkout validation occurs after I enter the password in the 3D secure popup that appears. While we understand that this isn’t ideal behavior, it is expected due to the limitations within WooCommerce and the Braintree 3D Secure requirements.

    Would you please try another transaction and let me know if you are able to fully process an order and reach the Thank You page after filling out the information required on the 3D Secure popup?

    Thanks,

    Tamara

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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