Brand not sync

Hi,

As an alternative solution, you can reset all the products to see if the brand is syncing after that:?https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/#reset-all-products

If that does not help, please share a copy of your site’s System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?So that we can take a closer look.

Hi Igor,

Thanks for the reply, i’ve tried to reset and resync but issue seems to persist.

Here’s the system status:

WordPress Environment

WordPress address (URL): https://www.lucefashionboutique.it
Site address (URL): https://www.lucefashionboutique.it
WC Version: 7.2.1
REST API Version: ? 7.2.1
WC Blocks Version: ? 8.9.2
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.2.1
WC Database Prefix: wp301_
Dimensione totale database: 42.67MB
Dimensione dati database: 34.71MB
Dimensione indice database: 7.96MB
wp301_woocommerce_sessions: Dati: 1.02MB + indice: 0.02MB + motore InnoDB
wp301_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp301_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_woocommerce_order_itemmeta: Dati: 0.13MB + indice: 0.11MB + motore InnoDB
wp301_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp301_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_actionscheduler_actions: Dati: 2.02MB + indice: 1.31MB + motore InnoDB
wp301_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_actionscheduler_logs: Dati: 1.52MB + indice: 0.33MB + motore InnoDB
wp301_cartflows_ca_cart_abandonment: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_cartflows_ca_email_history: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_cartflows_ca_email_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_cartflows_ca_email_templates_meta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_comments: Dati: 0.08MB + indice: 0.09MB + motore InnoDB
wp301_e_events: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_e_notes: Dati: 0.02MB + indice: 0.17MB + motore InnoDB
wp301_e_notes_users_relations: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp301_e_submissions: Dati: 0.11MB + indice: 0.27MB + motore InnoDB
wp301_e_submissions_actions_log: Dati: 0.05MB + indice: 0.11MB + motore InnoDB
wp301_e_submissions_values: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wp301_gla_attribute_mapping_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_gla_budget_recommendations: Dati: 0.22MB + indice: 0.14MB + motore InnoDB
wp301_gla_merchant_issues: Dati: 1.27MB + indice: 0.00MB + motore InnoDB
wp301_gla_shipping_rates: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_gla_shipping_times: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_mailchimp_carts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_options: Dati: 5.05MB + indice: 0.23MB + motore InnoDB
wp301_postmeta: Dati: 10.47MB + indice: 2.20MB + motore InnoDB
wp301_posts: Dati: 3.50MB + indice: 0.36MB + motore InnoDB
wp301_sfa_abandoned_carts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_shipment_batch_process: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_smush_dir_images: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_snippets: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_termmeta: Dati: 0.13MB + indice: 0.14MB + motore InnoDB
wp301_terms: Dati: 0.08MB + indice: 0.09MB + motore InnoDB
wp301_term_relationships: Dati: 0.06MB + indice: 0.05MB + motore InnoDB
wp301_term_taxonomy: Dati: 0.09MB + indice: 0.11MB + motore InnoDB
wp301_tinvwl_analytics: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_tinvwl_items: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_tinvwl_lists: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_usermeta: Dati: 0.09MB + indice: 0.09MB + motore InnoDB
wp301_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp301_wccs_conditions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_wccs_condition_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp301_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp301_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_wc_product_meta_lookup: Dati: 0.19MB + indice: 0.33MB + motore InnoDB
wp301_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_wdi_feeds: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_wdi_themes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_woo_shippment_provider: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp301_wpmelon_advbedit_temp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_wpml_mails: Dati: 5.52MB + indice: 0.00MB + motore InnoDB
wp301_wpns_backup_report: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp301_yoast_indexable: Dati: 1.22MB + indice: 0.42MB + motore InnoDB
wp301_yoast_indexable_hierarchy: Dati: 0.08MB + indice: 0.08MB + motore InnoDB
wp301_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp301_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_yoast_prominent_words: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp301_yoast_seo_links: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
wp301_yoast_seo_meta: Dati: 0.36MB + indice: 0.00MB + motore InnoDB

Post Type Counts

attachment: 513
cookielawinfo: 1
custom_css: 2
customize_changeset: 26
elementor_library: 10
nav_menu_item: 25
oembed_cache: 1
page: 17
post: 1
product: 108
product_variation: 207
revision: 668
shop_coupon: 7
shop_order: 64
shop_order_refund: 11
wdi_instagram: 1
wp_global_styles: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (26)

ManageWP - Worker: by GoDaddy – 4.9.15
Art Woocommerce Custom Sale: by Artem Abramovich – 1.1.1
Astra Pro: by Brainstorm Force – 3.9.4
Code Snippets: by Code Snippets Pro – 3.2.2
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.7
Elementor Pro: by Elementor.com – 3.9.1
Elementor: by Elementor.com – 3.9.1
Facebook for WooCommerce: by Facebook – 3.0.6
Google Listings and Ads: by WooCommerce – 2.3.4
Site Kit by Google: by Google – 1.90.0
Jetpack: by Automattic – 11.6
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
LoginPress - Customizing the WordPress Login Screen.: by WPBrigade – 1.6.3
Mailchimp for WooCommerce: by Mailchimp – 2.7.6
Perfect Brands for WooCommerce: by QuadLayers – 2.4.0
SiteGround Optimizer: by SiteGround – 7.2.9
TI WooCommerce Wishlist: by TemplateInvaders – 2.0.17
Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.4
Monitoraggio avanzato della spedizione per WooCommerce: by zorema – 3.5.1
WooCommerce Advanced Bulk Edit: by George Iron & Yas G. – 5.1
WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
Product SKU Generator for WooCommerce: by SkyVerge – 2.4.8
WooCommerce: by Automattic – 7.2.1
Wordfence Login Security: by Wordfence – 1.0.12
Yoast SEO: by Team Yoast – 19.13
WP Mail Logging: by Wysija – 1.10.4

Inactive Plugins (1)

WooCommerce Load More Products: by BeRocket – 1.1.9.8

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (1)

ManageWP - Worker Loader: by GoDaddy – 1.0.0

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #15939 - /shop/
Carrello: #34 - /account/carrello/
Pagamento: #37 - /account/checkout/
Il mio account: #39 - /account/
Termini e condizioni: #395 - /about/termini-e-condizioni/

Theme

Name: Astra
Version: 3.9.4
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-12-21 19:47:01 +01:00
Options: ?
Notes: 22
Onboarding: completed

TI WooCommerce Wishlist Templates

Overrides: –

Action Scheduler

Canceled: 31
Oldest: 2022-12-04 21:38:32 +0100
Newest: 2022-12-20 11:27:22 +0100

Complete: 2.781
Oldest: 2022-11-20 15:36:38 +0100
Newest: 2022-12-21 14:35:24 +0100

Failed: 1.433
Oldest: 2022-10-29 00:03:50 +0200
Newest: 2022-11-28 22:12:32 +0100

Pending: 4
Oldest: 2022-12-21 16:06:23 +0100
Newest: 2022-12-22 12:07:24 +0100

Status report information

Generated at: 2022-12-21 14:39:51 +01:00
`

Hi,

Thanks for sending the report. I forgot to mention, is the site receiving any error message? You can check by heading to WooCommerce > System Status > Logs (Select Facebook for WooCommerce from the drop-down, and let us know if there are errors visible).

Hi,

I found few logs, this is the latest: https://www.lucefashionboutique.it/wp-content/uploads/2022/12/logs.pdf