• There is an error occuring from now and then and I do not know why:

    Breakdown mismatch. Items and breakdown ditched.

    It has nothing to do with the new setting “Subtotal Mismatch Behavior”. We have activated this as described in the documentation. This also works. This is now a new error message.

    System Status Report:

    ` WordPress Environment
    
    WordPress address (URL): https://www.weightlifting-shop.com
    Site address (URL): https://www.weightlifting-shop.com
    WC Version: 8.2.0
    REST API Version: ? 8.2.0
    WC Blocks Version: ? 11.1.2
    Action Scheduler Version: ? 3.6.4
    Log Directory Writable: ?
    WP Version: 6.4.2
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    WP Memory Limit: 4 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: de_DE
    External object cache: – Server Environment
    
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    PHP Time Limit: 3600
    PHP Max Input Vars: 6000
    cURL Version: 7.74.0
    OpenSSL/1.1.1w
    
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    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
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    Newest: 2025-01-01 00:00:01 +0100 Name Your Price
    
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    `
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @gwlshop

    Let me briefly explain how these things are related.

    Under certain circumstances, PayPal Payments may create an order note when items have been removed from a PayPal order due to a mismatch. The behavior can be changed to create another line to fix the mismatch using the “Subtotal Mismatch Behavior” option – so this should potentially solve the problem. The only alternative would be to not to use taxes within WooCommerce.

    However, to provide you with a more specific solution, we’ll need additional details. Could you please provide us with the order notes? A screenshot of the entire order page would be particularly helpful.

    If you’re uncomfortable sharing this information publicly, you can open a private ticket with our service desk for more personalized assistance. Here’s the link to request support: Request Support. When submitting your ticket, please include the URL of this thread for reference, so we can connect it with your current inquiry.

    I hope this helps, and we’re looking forward to resolving this issue for you.

    Kind regards,
    Krystian

    Thread Starter gwlshop

    (@gwlshop)

    not using taxes is a pretty stupid suggestion!

    once again we have a new error… we are on the verge of deactivating the plugin because it just doesn’t work all the time. the ratings here speak volumes!

    [Error] Unknown error while connecting to PayPal. Status code: 0.

    Screenshot for the mismatch error message: https://www.weightlifting-shop.com/wp-content/uploads/2024/01/Screenshot2.png

    Screenshort for the status code 0 error message: https://www.weightlifting-shop.com/wp-content/uploads/2024/01/Screenshot1.png

    Thread Starter gwlshop

    (@gwlshop)

    New error: SHIPPING_ADDRESS_INVALID Provided shipping address is invalid.

    Checked the shipping address which was provided by the customer and it exists!!!!!!

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello?@gwlshop

    Regarding the issue of mismatched items, this is indeed a known challenge that can occur under certain circumstances. The crux of this problem lies in the different ways PayPal and WooCommerce calculate taxes. It is important to remember that the plugin acts as a bridge between the two systems and is not responsible for discrepancies in tax calculations. This is an area of interaction between PayPal and WooCommerce, and the plugin merely passes on the information.

    As for the “Unknown error while connecting to PayPal. Status code: 0,” this is a general PayPal API error. Such errors can occur due to temporary disruptions on PayPal’s side. These incidents have been more frequent since the new year, as you can see from the PayPal service status history here: https://www.paypal-status.com/history/production. It’s advisable to check this link for any ongoing issues whenever you encounter such errors.

    Moving to the “SHIPPING_ADDRESS_INVALID” error, this message is generated by PayPal when there’s an issue with the shipping details provided during a transaction. It’s possible that there might be some customization in your checkout process that is omitting necessary fields, which PayPal requires under certain circumstances. For instance, if you are selling virtual products and have removed certain checkout fields instead of marking the products as virtual, this could lead to problematic scenarios. PayPal might then expect shipping details but not receive any. Could you confirm if this could be the case? This is an assumption at this stage, but confirmation will help us diagnose the problem more accurately.

    I hope this information helps clarify the issues you’re facing.

    Kind regards,
    Krystian

    Thread Starter gwlshop

    (@gwlshop)

    “Moving to the “SHIPPING_ADDRESS_INVALID” error, this message is generated by PayPal when there’s an issue with the shipping details provided during a transaction. It’s possible that there might be some customization in your checkout process that is omitting necessary fields, which PayPal requires under certain circumstances. For instance, if you are selling virtual products and have removed certain checkout fields instead of marking the products as virtual, this could lead to problematic scenarios. PayPal might then expect shipping details but not receive any. Could you confirm if this could be the case? This is an assumption at this stage, but confirmation will help us diagnose the problem more accurately.”

    Answer: No, I can’t confirm. We did not remove any field at woocommerce checkout and we only sell physical products not virtual items. Our shop has been running for years now and we initially used the standard PayPal payment plugin provided by woocommerce. Never faced any issues with the shipping address. All the error messages when a customer pays with Paypal have only been appearing since we started using your plugin. Super unprofessional.

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello?@gwlshop

    To analyze it we would need more specific information about the orders experiencing this issue. It’s possible that certain criteria are triggering these errors.

    If you could provide a screenshot of an order page along with address details, or any steps that might help us reproduce this behavior, it would be helpful. I understand that it doesn’t happen with every customer, as I couldn’t reproduce it on your site.

    I acknowledge that you might not be comfortable sharing sensitive order details publicly. In this case, I encourage you to open a ticket with our service desk. You can request support here: Request Support. When submitting your ticket, please include the URL of this thread for reference, so our team can understand the context better.

    Kind regards,
    Krystian

    we just encountered this error also today – seems like a new bug?

    we had no issues with the previous version, we are going to restore it

    • This reply was modified 10 months, 2 weeks ago by hovenberg.

    maybe this is of use, following plugins we use too:

    • gtm4wp
    • antispam bee
    • rank math
    • germanized pro
    • wp mail smtp
    • wp rocket & deactrivate refresh cart fragments
    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @hovenberg

    I suggest you open a separate thread related to your problem. This helps address your concerns without confusion in the original poster’s thread.

    Kind regards,
    Krystian

    Thread Starter gwlshop

    (@gwlshop)

    The issue is still present. We also got this error again today when customer selects pay upon invoice during checkout

    Are you still experiencing it in 2.5.2 @gwlshop? we stayed on 2.4.3

    I am experiencing this mismatch error too – hasn’t been a problem before and I’m losing orders because of it. Got an order today where i can’t even see what the customer has ordered but payment has been taken. What version can I roll back to?

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Breakdown mismatch. Items and breakdown ditched.’ is closed to new replies.