• Resolved redrobred

    (@redrobred)


    Hi

    I had a web guy look at my site because permalinks are broken, getting “page can’t be found” errors.

    Turns out it’s Visual Portfolio plugin .. breaks permalinks to certain pages after activating.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author nK

    (@nko)

    Hey.

    Can you please try this method – https://visualportfolio.co/docs/troubleshooting/404-error-on-single-portfolio-pages/

    If this will not help, try to disable 3rd-party plugins and install the standard Twenty Twenty-Three theme to determine which one is conflicting.

    Regards, nK.

    Thread Starter redrobred

    (@redrobred)

    Seriously is this the best you’ve got??!

    You think both me and my web dev haven’t tried both these already??

    Disabling the 3rd party plugin is why we know it’s your plugin that’s the issue!

    • This reply was modified 1 year, 7 months ago by redrobred.
    • This reply was modified 1 year, 7 months ago by redrobred.
    Plugin Author nK

    (@nko)

    Seriously is this the best you’ve got??!

    This is the first thing you have to test. Typically, when similar issues arise, deactivating third-party plugins has been a helpful step in identifying the cause of the problem. By doing so, we can isolate the issue and investigate further.

    You think both me and my web dev haven’t tried both these already??

    Yes, I think, because you didn’t provide anything in your message. What you have tested? Which type of configuration do you use? Which plugins and theme installed? Have you tried to play with the htaccess file? Nothing. So, yes, I think you should test from scratch.

    Disabling the 3rd party plugin is why we know it’s your plugin that’s the issue!

    Our plugin? Or the conflict between our plugin and the 3rd-party plugin? Or conflict with your installed theme? Or conflict with your custom code? What exactly do we know? Nothing.

    Please take the trouble to do minimal checks and provide as much information as possible so that we can reproduce the issue locally.

    Regards, nK.

    Thread Starter redrobred

    (@redrobred)

    Your “support” and lack of effort and responsibilty says a lot. Your plugin therefor can’t be trusted.

    As already stated twice I had a pro web guy look at it and after all his testing it’s your plugin. Stop expecting users to do the work for you!

    It’s YOUR plugin that’s the issue.

    Just pathetic.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Breaking my pages permalinks’ is closed to new replies.