Hello,
Thanks for the feedback!
Hmm this is not normal. In order to investigate the issue, you’ll have to enable the WP Debug Mode (see documentation).
To do so, please enable the WP_DEBUG & WP_DEBUG_LOG constants in your wp-config.php file, like this:
define('WP_DEBUG', true); // enable debug
define('WP_DEBUG_LOG', true); // enable error logs
define('WP_DEBUG_DISPLAY', false); // disable errors on screen
/* That's all, stop editing! Happy publishing. */
Then refresh your WP Admin, and open the file /wp-content/debug.log. This file should show you if there are any PHP errors. If the file doesn’t exist once your refreshed your WP Admin, then it means there is no PHP error.
Additionally, you can open your browser console (F12 on chrome), while refreshing the WP Admin, it will show you if there are any JS error (the problem might come from here too).
Please share any error or message you see either in the /wp-content/debug.log file or in your browser console. It might help the find the cause of the problem.
To investigate a little further the issue, I would recommend clone your website on a development / staging environment using Duplicator, or with your hosting backup solution. Then try to disable all your plugins one-by-one (at the exception of ACF Pro & ACF Extended) until you find which one cause the issue.
If the problem persists, try switch to the native WP Twenty Twenty Two theme, to make sure you don’t have any custom code in your theme which would break the feature.
Let me know if you found something.
Regards.
