Breaks my site!

  • AndyDavis

    (@andydavis)


    6 months ago

    Installed the plug-in and it seemed to automatically migrate all of my existing theme settings and customizations according to the admin area. However, when viewing the live site, NONE of the settings and customization are applied. It is basically just a raw site with no styling. I have been forced to uninstall the plugin until it is workable. If that doesn’t happen, I may have no choice but to abandon Blocksy entirely on my sites.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author creativethemeshq

    (@creativethemeshq)

    Hello @andydavis,

    Wow, that’s really weird, we never encountered such an issue before and no users reported something like this, are you sure this is related to our theme or companion plugin?

    Could you please share your site url so we could better understand what’s happening?

    Waiting a reply from you.

    Thread Starter AndyDavis

    (@andydavis)

    My site is: https://scubatechphilippines.com/scuba_blog/

    When I activate the plug-in, my site losses customizations. For instance, typopgraphy. When I deactivate the plug-in everything returns to normal.

    No other changes to plug-ins, theme or settings are made when those breakdowns happen. Unfortunately, I cannot post screenshots here.

    Plugin Author creativethemeshq

    (@creativethemeshq)

    Hello @andydavis,

    Well, that’s weird, I just double tested a few of my setups and everything works just fine with the companion plugin activated.

    Also, we never heard of such a problem from other users – so this makes me feel that something is wrong only on your side.

    Could you please let me know what version of Blocksy theme and Blocksy Companion are you using?

    Plugin Author creativethemeshq

    (@creativethemeshq)

    Hi @andydavis,

    So, do you still experience that issue?
    As I can see you are still using the Blocksy theme and everything seems to work fine.

    Maybe it was not a problem from the theme/companion plugin in the end?

    Could you please share some feedback?

Viewing 4 replies - 1 through 4 (of 4 total)
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