breaks product description on multisite

  • Resolved karma collectief

    (@foamcuttingcube)


    8 months ago

    Hi,

    we used the xplainer plugin with great satisfaction on our single wordpress site.

    However when we upgraded to multisite all the product descriptions disappeared from our site. When we disable the xplainer plugin the descriptions all come back again. (but naturally the FAQ sections are no longer available)

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Optemiz

    (@optemiz)

    @foamcuttingcube

    We are in your query and going to fix the issue very soon and make a new release.

    Sorry for the late reply. By the way, it was our full team vacation.

    Please share any snapshot of your issue if available. It will help us to fix it quickly.

    As we are going to test the issue by cross testing and fix it, we will reply to you after the release is done.

    Thanks

    Plugin Author Optemiz

    (@optemiz)

    @foamcuttingcube

    We are in this issue now, we just tested that everything is working fine in multisites.

    The product description is displayed and FAQs are also displayed. Please look at the screenshot

    Now, please share us if any screenshots or video is available of your issue. Also you can share us staging site credentials to monitor the issue and solve it.

    We are ready to solve your issue and waiting for your response. Also we have solved your another ticket issue about schema and going to release it by tonight.

    Thanks

    Thread Starter karma collectief

    (@foamcuttingcube)

    we upgraded from an existing single site to multi when the problem occurred, so no virgin install there. Deactivating xplainer solved the issue initially but then we would lose all FAQ. Now after we completely removed xplainer, deactivated all plugins and re-installed xplainer it is working on our multi-site.

    thanks for the quick follow up and the schema-fix

    Thread Starter karma collectief

    (@foamcuttingcube)

    issue solved

Viewing 4 replies - 1 through 4 (of 4 total)
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