Breaks site when used with other forms plugins

  • Resolved david4jsus

    (@david4jsus)


    2 years, 2 months ago

    I’m trying to use WPGive for in-site donations as well as another plugin for other forms, such as a contact form. I have tried using Contact Form 7 as well as WPForms alongside WPGive but when one of those two forms plugin is active at the same time as WPGive the site crashes with a 500 internal server error and I need to go into the database to deactivate one of these plugins.
    I have tried deactivating other plugins and testing having WPGive active with the other plugins installed, but the issue only occurs when GiveWP is active at the same time as Contact Form 7 or WPForms.
    Is GiveWP incompatible with Contact From 7 and WPForms or other forms plugins? Could there be a setting in GiveWP that I need to configure to avoid this issue?
    All plugins, including themes and WordPress installation are up to date as of time of writing.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @david4jsus,

    GiveWP works with Contact Form 7 and WP Forms as far as I know.

    I’ll need to take a look at the detailed error code for this, and there are a couple of ways we can get that code:
    Reach out to your hosting provider for the error logs. They should be able to send this along for you.
    Install the Fatal Error Notify plugin. Install and activate, and make sure to set your email address in the settings. Then, run a couple of tests trying to get reviews from Yelp again. The Fatal Error Notify plugin will send you an email every time a 500 error is triggered. You can copy/paste or screenshot those error codes and send them along to me.
    Either method will work just fine, you can choose the one that works best for you. Once we have a little more context from those error codes, we’ll be able to move forward with the next steps!

    Let me know if you have any questions about this.

    Thread Starter david4jsus

    (@david4jsus)

    Thanks for replying!

    This is what Fatal Error Notify is giving me:

    Error Level: E_ERROR
Message: Uncaught Error: Call to undefined function function_that_does_not_exist() in /hermes/bosnacweb05/bosnacweb05aw/b253/ipw.bengalim/wp_site_1643925476/wp-content/plugins/fatal-error-notify/includes/admin/class-admin.php:64
Stack trace:
#0 /hermes/bosnacweb05/bosnacweb05aw/b253/ipw.bengalim/wp_site_1643925476/wp-includes/class-wp-hook.php(307): Fatal_Error_Notify_Admin->test_error('')
#1 /hermes/bosnacweb05/bosnacweb05aw/b253/ipw.bengalim/wp_site_1643925476/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#2 /hermes/bosnacweb05/bosnacweb05aw/b253/ipw.bengalim/wp_site_1643925476/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#3 /hermes/bosnacweb05/bosnacweb05aw/b253/ipw.bengalim/wp_site_1643925476/wp-admin/admin-ajax.php(187): do_action('wp_ajax_test_er...')
#4 {main}
thrown
File: /hermes/bosnacweb05/bosnacweb05aw/b253/ipw.bengalim/wp_site_1643925476/wp-content/plugins/fatal-error-notify/includes/admin/class-admin.php
Line: 64
Request: /wp-admin/admin-ajax.php
Referrer: https%3A%2F%2Fbengalimission.org%2Fwp-admin%2Foptions-general.php%3Fpage%3Dfatal-error-notify
User ID: 1
    Error Level: E_ERROR
Message: Allowed memory size of 67108864 bytes exhausted (tried to allocate 1576960 bytes)
File: /hermes/bosnacweb05/bosnacweb05aw/b253/ipw.bengalim/wp_site_1643925476/wp-includes/wp-db.php
Line: 3477
Request: /wp-admin/admin-ajax.php?action=dashboard-widgets&widget=dashboard_primary&pagenow=dashboard
Referrer: https%3A%2F%2Fbengalimission.org%2Fwp-admin%2F
User ID: 1

    I had seen in the error log the error of trying to allocate more memory than it can, but it happens only when I activate GiveWP and one of the forms plugin, so I wanted to reach out for help instead of increasing the memory in case it was a plugin issue.

    The WP site is hosted by IPOWER and installed in a folder named ‘wp_site_1643925476’.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi,

    Thanks for the update. I do recommend you increase the server memory. You’re running on about 68MB which is the bare minimum.

    Please increase WP Memory Limit to 256MB and let me know if the problem persists.
    Please check the following links for more details
    https://www.ads-software.com/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php

    Let me know if that resolves things, or if you need further assistance.

    Thread Starter david4jsus

    (@david4jsus)

    Increasing the memory worked, it seems I was being too paranoid about the plugins. Thank you for helping!

Viewing 4 replies - 1 through 4 (of 4 total)
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