• Resolved GregF

    (@gregf)


    Hi. I’m troubleshooting a problem between Ninja Forms and Brevo, who I’m using for transactional emails. Brevo is rejecting messages when there is a CC or BCC address present. This is not a problem with Post SMTP but Brevo tech support wants to know which specific endpoint is being used to send the email (via the API). Please let me know, so that I can respond to them.

    Thanks.

    The page I need help with: [log in to see the link]

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  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @gregf

    We hope this message finds you well.

    Thank you for reaching out to our Support team. We are saddened and concerned to hear about the issue you are facing.

    For prompt assistance, we kindly request you to open a Support ticket with us. This will allow you to securely share Brevo’s support conversation and the necessary API endpoints with team. Once we have this information, we will work diligently to help resolve the issue promptly.

    We appreciate your understanding and cooperation. Please don’t hesitate to reach out if you have any additional questions or concerns.

    Warm regards,
    Support Team – WP Experts

    Thread Starter GregF

    (@gregf)

    A ticket has been opened. Thank you.

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