Brightcove videos are not playing when previewed on CMS site.

  • NOTE: This ticket was submitted to JIRA by our QA Team. Our team doesn’t actively contribute to this plugin, so I figured I should pass it along.

    When user access a video on the ‘Brightcove Videos’ section and previews it, it can be noticed that the video is not playing.

    Devices Used:
    Acer Aspire E1-510-2500 | Windows 10 Home 64-bit (10.0, Build 16299) | Google Chrome Version 64.0.3282.167 (Official Build) (64-bit) | Internet Explorer Version 11.248.16299
    iMac | OS X El Capitan version 10.11.6 | Safari Version 9.1.2 (11601.7.7) | Mozilla Firefox Quantum version 58.0.2
    iPhone X | OS 11.1 | Safari 11
    Motorola Moto X | OS 7.1.1 | Chrome 64.0.3282.137

    Repro Steps:
    1. Access wp-admin link.
    2. Select Brightcove>Videos.
    3. Select any video.
    4. Click/tap ‘Preview’ button and observe.

    Result:
    Videos are not playing when previewed.

    Expected Result:
    Videos should play when previewed.

    Note/s:

    Video thumbnail do not also occupy the empty white section on the middle of the preview UI.

  • The topic ‘Brightcove videos are not playing when previewed on CMS site.’ is closed to new replies.