Broke Gravity Forms, damaged my business

  • The credit card AND PayPal fields on my Gravity Forms all stopped working because of this plugin. Except when I was logged in as an admin, which is why I couldn’t see the issue until a client emailed me about it. Cost me $10,000+ in business.

Viewing 1 replies (of 1 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @jpglegalteam

    Greetings from CookieYes!

    We sincerely apologize for the inconvenience caused and understand how frustrating it must have been to experience this issue, especially considering its impact on your business. We take these concerns very seriously and want to help resolve this as quickly as possible.

    As our plugin focuses on GDPR compliance, it blocks scripts that set cookies that may store personal information unless explicit user consent is provided. In some cases, this may inadvertently block certain scripts, such as those used for payment fields like credit card and PayPal, especially when users haven’t consented.

    We would be happy to assist you in adjusting your settings to ensure payment scripts function correctly while maintaining compliance with GDPR. Please raise a query with your site URL via the?support forum, so we can investigate the specific issue and help prevent any future disruptions.

    We greatly appreciate your feedback and are committed to working with you to resolve this promptly.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.