Hello crislid,
Did you ask for support?
If you have any issue regarding theme first ask for support, if it’s doesn’t
help then then you can leave a bad review.
But in your case you doesn’t even use this theme.
Maybe it’s not completely install. Maybe it’s your server internal error.
I request you to ask for support we would be happy to help you.
When you ask for support please provide your site URL also.
Thank you