Broke the website

  • UPDATE:
    People at the hosting company are still trying to figure out what caused the breakdown. I’m not 100% sure if the plugin is the reason to cause the problem. It broke down as soon as I updated the plugin but now I’m learning during the same time there was some server issues… What a luck.
    They are currently looking for other possible causes to the problem.

    INITIAL REVIEW:
    I updated the wordpress to 4.6.1

    Then I updated this plugin. The whole website is gone. It went blank. I didn’t do a bulk updates. It was just this plugin when I did the update.

    People at the hosting company is working on the issue for over 3 hours. This plugin seems like corrupted my whole wordpress. It doesn’t look normal. People at my hosting service tried to find the old version of this plugin and replaced it.

    I don’t know if they were able to find the old version or not. They called me and said it’s best to remove the whole website from the server and put the backup back. And then do the wordpress update and find a replacement paypal shopping cart plugin if this one doesn’t work.

    I rely on my website for my income so it’s a lot of pressure on me right now.

    I hope there will be a solution. Now I’m worried, when they put my website back if the PayPal payment will work at all. I hope I won’t need to hire another website programmer again.

Viewing 1 replies (of 1 total)
  • Plugin Author Scott Paterson

    (@scottpaterson)

    Hi,

    1. Please do not write a 1 star review without first asking for help and waiting more then 1 hour. I cannot reply to a ticket in 1 hour.
    2. The plugin does not have the code capable of breaking your site.
    3. I am personally using this plugin along with thousands of websites that are running this plugin on 4.6.1 without issue, that means that there is another problem related to your site.

    What is your site URL?

    Thanks,
    Scott

Viewing 1 replies (of 1 total)
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