Broken

  • DickRaney

    (@dickraney)


    3 years ago

    Old slider lost all slides except first one.

    Trying to recreate with a new slider, but it won’t save the slides. After adding them and notification says slider was updated, reloading the page and they are gone.

    I see javascript error in console:

    Uncaught TypeError: Cannot read properties of undefined (reading 'setData')
    at Object.<anonymous> (accordion-slider-admin.min.js:8)
    at Function.each (jquery.min.js:2)
    at Object.complete (accordion-slider-admin.min.js:8)
    at c (jquery.min.js:2)
    at Object.fireWith (jquery.min.js:2)
    at l (jquery.min.js:2)
    at XMLHttpRequest.<anonymous> (jquery.min.js:2)

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author bqworks

    (@bqworks)

    Hi,

    Please send me some login credentials at the email address indicated here, and I will take a look.

    Best,
    David

    Thread Starter DickRaney

    (@dickraney)

    I added you as an administrator and you should have received an email with login instructions.

    Plugin Author bqworks

    (@bqworks)

    The problem seems to be that in the PHP code, the built-in ‘include’ function doesn’t work properly, it behaves like ‘include_once’, showing only the first item. This is why you only see the first accordion/slide/image. First, I would try to disable the other plugins and the theme one by one, to see if this is caused by one of these. If not, it might be a server setting.

    Best,
    David

    Thread Starter DickRaney

    (@dickraney)

    I installed the Healthcheck & Troubleshooting plugin and in troubleshooting mode with default theme and only active plugin is Accordion Slider, it still doesn’t work.

    It won’t save. I created a new slider called “Intro” with two slides. When I go back to the All Accordions list, the new slider is not there.

    Thread Starter DickRaney

    (@dickraney)

    Got this email today:

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Grid Accordion.

    It was working fine until the last update.

    Plugin Author bqworks

    (@bqworks)

    Grid Accordion is a different plugin which I temporarily installed on your site to check if the same problem occurs. The error was probably thrown during my testing.

    Regarding Accordion Slider, you could try to install a previous version or rollback to a backup. If the problem still occurs, it might be a server setting that affects the built-in PHP function “include”. In my tests, it seemed that “include”, which should generate multiple entries for the accordions, panels and images, only worked once, for the first item. I would suggest trying to contact the hosting provider and ask them if there’s some setting which affects the “include” function in this way.

    Best,
    David

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Broken’ is closed to new replies.