Broken app and HUGE performance issues

Hi everyone, we are sorry to hear about the issues you are experiencing!

Can you share your sites’ respective URLs and system status reports to helps us troubleshoot the problem?

Best,
Marko

method: POST uri: https://graph.facebook.com/v20.0/2771048069668469/events user-agent: Facebook-for-WooCommerce/3.3.0 (WooCommerce/9.4.2; WordPress/6.7) body: {“data”:[{“action_source”:”website”,”event_time”:1732186668,”event_id”:”0f510456-bcf2-4df0-b6ad-bd2dcef674fc”,”event_source_url”:”https:\/\/paidikooneiro.gr\/product-category\/agori\/outlet-agori\/?filters=product-size53″,”custom_data”:{“content_name”:”Outlet \u0391\u03b3\u03cc\u03c1\u03b9″,”content_category”:”Outlet \u0391\u03b3\u03cc\u03c1\u03b9″,”content_ids”:”[\”40696_40696\”,\”24424_24424\”]”,”content_type”:”product_group”,”contents”:[{“id”:”40696_40696″,”quantity”:1},{“id”:”24424_24424″,”quantity”:1}]},”user_data”:{“client_ip_address”:”78.87.99.213″,”client_user_agent”:”Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/131.0.0.0 Safari\/537.36 Edg\/131.0.0.0″,”em”:”36188770fcda19e039d2731d9222e6c2653a734eb01eccb5e4a4d00dbb7cb507″,”fn”:”6b86b273ff34fce19d6b804eff5a3f5747ada4eaa22f1d49c01e52ddb7875b4b”,”ln”:”6b86b273ff34fce19d6b804eff5a3f5747ada4eaa22f1d49c01e52ddb7875b4b”,”external_id”:”6b86b273ff34fce19d6b804eff5a3f5747ada4eaa22f1d49c01e52ddb7875b4b”,”ct”:”366bba3d4b82497a84894e14a2352ef93c5b4c29fcdb6cf8a699366fce256848″,”zp”:”37c256b1a49b568292d61b4f810d21ab809cfc70d623de93bf7e0024efb88848″,”st”:”aaa9402664f1a41f40ebbc52c9993eb66aeb366602958fdfaa283b71e64db123″,”ph”:”6a8ee3a1383bc6b322d4322f379267d93235cb9eb6e4785e70a294777f9693d2″,”country”:”183ee0870433a102edb987ee4924a9d4f39af24db56c0e5d01bb9e8e56263439″,”fbc”:””,”fbp”:””},”event_name”:”ViewCategory”}],”partner_agent”:”woocommerce-9.4.2-3.3.0″} duration: 30.13576s CONTEXT: {“_legacy”:true} 2024-11-21T10:58:19+00:00 Σημε?ωση Response code: 500 message: Internal Server Error body: {“error”:{“code”:1,”message”:”An unknown error occurred”,”error_subcode”:99}} CONTEXT: {“_legacy”:true}

There’s nothing wrong in the system status report.

WordPress and WooCommerce are in the latest version along with your plugin.

In the system status reports for facebook woocommerce is see this
2024-11-21T10:37:32+00:00 Σημε?ωση Request method: POST uri: https://graph.facebook.com/v20.0/1072411596516480/events user-agent: Facebook-for-WooCommerce/3.3.0 (WooCommerce/9.4.2; WordPress/6.7) body: {“data”:[{“action_source”:”website”,”event_time”:1732185435,”event_id”:”1cb338bc-6b7d-4218-9453-c0311148151f”,”event_source_url”:”https:\/\/ikiahome.gr\/shop\/ypnodomatio\/set-sentonia\/sentonia-yperdipla\/monochromo-sentoni-me-lasticho-100-vamvaki-3\/”,”custom_data”:{“content_ids”:”[\”LUCK-257102_74331\”]”,”content_name”:”\u039c\u03bf\u03bd\u03cc\u03c7\u03c1\u03c9\u03bc\u03bf \u03a3\u03b5\u03bd\u03c4\u03cc\u03bd\u03b9 \u03bc\u03b5 \u03bb\u03ac\u03c3\u03c4\u03b9\u03c7\u03bf 100% \u0392\u03b1\u03bc\u03b2\u03ac\u03ba\u03b9″,”content_type”:”product”,”contents”:”[{\”id\”:\”LUCK-257102_74331\”,\”quantity\”:1}]”,”value”:9,”currency”:”EUR”},”user_data”:{“client_ip_address”:””,”client_user_agent”:”Mozilla\/5.0 (Linux; Android 10; K) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/130.0.0.0 Mobile Safari\/537.36″,”fbc”:””,”fbp”:”fb.1.1732185313109.801885778230307202″},”event_name”:”AddToCart”}],”partner_agent”:”woocommerce-9.4.2-3.3.0″} duration: 17.14081s CONTEXT: {“_legacy”:true}
2024-11-21T10:37:32+00:00 Σημε?ωση Response code: 500 message: Internal Server Error body: {“error”:{“code”:1,”message”:”Please reduce the amount of data you’re asking for, then retry your request”}} CONTEXT: {“_legacy”:true}

I dont know if this helps

We are working with the dev team to recreate the issue you are reporting.

Can you tell me if you have updated the WP core, WooCommerce or Facebook for WooCommerce before the issue first occurred?

I haven’t updatead my site initially for a year and this happened randomly (Facebook plugin performance issues).

Today I udpated everything (WooCommerce and WordPress and every single plugin) to the latest version and the issue still persists.

I have received confirmation that the team is working on the issue. For now, please deactivate the plugin. We will update you when the issue is resolved from our end.

We apologize for the inconvenience.

Whoever has the same or similar problem – please do not add your questions here.
Please create your own support topics.

Any updates on ETA?

Sorry, just it’s really important that the Facebook product stock is matching our store as closely as possible.

• This reply was modified 5 days, 1 hour ago by John.

Hello John,

We do not have an ETA yet, but the team is working hard on ensuring the issue is resolved as soon as possible, and we will update you once it is resolved. Everyone on the team is aware that the issue is affecting many sites.

Kind regards,
Marija

Hello,

Thank you for your continued patience as we have dealt with this issue.

We have just received word that it has been dealt with, so you should be able to activate and use the plugin without any issues.

Kind regards,
Marija