• Resolved MagineM

    (@maginem)


    Hi, after the last plugin update I seem to be getting styling/class errors (on all my sites) when viewing/editing an order. This only happens on orders that have been paid using PayFast.

    Here is a screenshot of the issue: https://snipboard.io/HvYrm0.jpg

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thanks for sending the screenshot that describes the problem.

    To take a closer look, it would be great if you share your System Status Report, found under WooCommerce > Status, on your site.

    Cheers.

    Am experiencing the same thing as well

    Thread Starter MagineM

    (@maginem)

    Hi, here is my system status:
    
    
    
    WordPress Environment
    
    WordPress address (URL): https://www.snooza.co.za
    Site address (URL): https://www.snooza.co.za
    WC Version: 7.8.0
    REST API Version: ? 7.8.0
    WC Blocks Version: ? 10.2.3
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    Server Environment
    
    Server Info: Apache
    PHP Version: 8.0.29
    PHP Post Max Size: 32 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3500
    cURL Version: 7.64.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 10.5.21-MariaDB-1:10.5.21+maria~deb10
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    Database
    
    WC Database Version: 7.8.0
    WC Database Prefix: wp_
    Total Database Size: 150.11MB
    Database Data Size: 122.02MB
    Database Index Size: 28.09MB
    wp_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wp_woocommerce_order_itemmeta: Data: 2.96MB + Index: 2.04MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wp_actionscheduler_logs: Data: 2.52MB + Index: 0.92MB + Engine InnoDB
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    wp_shortpixel_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_shortpixel_postmeta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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    wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    Post Type Counts
    
    attachment: 605
    boxzilla-box: 1
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    et_footer_layout: 1
    et_pb_layout: 2
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    shop_order: 3056
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    wphash_ntf_bar: 1
    yaymail_template: 11
    
    Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    Active Plugins (57)
    
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    Advanced Access Manager: by Vasyl Martyniuk [email protected] – 6.9.12
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    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.16
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    Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.3
    Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.15.1
    WooCommerce Checkout Field Editor: by WooCommerce – 1.7.9
    WooCommerce Conversion Tracking: by weDevs – 2.0.10
    Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.7.3
    WooCommerce SnapScan Gateway: by WooCommerce – 1.2.1 (update to version 1.2.3 is available)
    WooCommerce Payfast Gateway: by WooCommerce – 1.5.4
    WooCommerce Product Add-ons: by WooCommerce – 6.4.1 (update to version 6.4.2 is available)
    Sequential Order Numbers for WooCommerce: by SkyVerge – 1.9.7
    WooCommerce Simply Order Export: by Ankit Gade – 3.0.13
    WooCommerce: by Automattic – 7.8.0
    Wordfence Security: by Wordfence – 7.10.0
    WordPress Importer: by wordpressdotorg – 0.8.1
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    WP-DBManager: by Lester 'GaMerZ' Chan – 2.80.9
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    YITH WooCommerce Quick View: by YITH – 1.28.0
    
    Inactive Plugins (3)
    
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    WooCommerce Checkout Manager Pro: by Ephrain Marchan – 4.5.1
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.3.3
    
    Settings
    
    API Enabled: ?
    Force SSL: ?
    Currency: ZAR (R)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    WC Pages
    
    Shop base: #4 - /shop/
    Cart: #5 - /cart/
    Checkout: #7635 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: #861852 - /terms-conditions/
    
    Theme
    
    Name: SNooZA
    Version: 1.0
    Author URL: https://www.maginemedia.com
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 4.21.0
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?
    
    Templates
    
    Overrides: mm-snoozatheme/woocommerce/checkout/thankyou.php
    mm-snoozatheme/woocommerce/single-product/price.php
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: core-profiler
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-06-26 12:04:13 +02:00
    Options: ?
    Notes: 159
    Onboarding: completed
    
    Action Scheduler
    
    Complete: 4,923
    Oldest: 2023-05-26 06:58:25 +0000
    Newest: 2023-06-26 06:41:45 +0000
    
    Failed: 2,133
    Oldest: 2019-05-31 08:19:00 +0000
    Newest: 2023-06-05 10:02:06 +0000
    
    Pending: 6
    Oldest: 2023-06-26 06:56:45 +0000
    Newest: 2023-06-28 05:13:22 +0000
    
    Status report information
    
    Generated at: 2023-06-26 08:48:41 +02:00
    `

    Hi @maginem

    Thanks for sharing the requested information above.

    Can you please share with us the fatal error logs (if any) under WooCommerce > Status > Logs?

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter MagineM

    (@maginem)

    Hi,

    There are no fatal error logs unfortunately.

    Hi @ihereira and @xue28 ,

    I would like to add on here: Same problem with Woo and PayFast. This is not a single case.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @maginem and @mad2kx , Could you please test a transaction on a staging site/test mode with Version 1.5.3 of the Pay Fast gateway and check if you can replicate the same errors?

    Thread Starter MagineM

    (@maginem)

    Hi. As mentioned, this is an issue with the 1.5.4 update. Rolling back the plugin to 1.5.3 does solve the issue (but because this is not a client side issue, I’ve kept it at 1.5.4 for now).
    Note that this issue is found in the dashboard (Woocommerce > Orders > View any order completed using PayFast), i.e., when the Shop Manager or Admin views an order in the backend, the styles are broken as described in my initial ticket.

    Hi @simplysaru ,

    I can confirm that the error is with updated 1.5.4 version. 1.5.3 is in order.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @maginem and @mad2kx,

    Thanks for testing this and confirming that this issue is only with the 1.5.4 version of the extension. I have reported this to the developers to review this issue. We will keep you posted as soon as we have updates to share. Thanks for reporting this.

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