broken connection

  • Resolved Starhorsepax2

    (@starhorsepax2)


    4 years, 10 months ago

    I had the plugin set up and working. But someone went in and changed the URL in the ECWID side, when they added the product. (Going by a checklist that ignored that it was already set up that far I think.) Now the thing is disconnected and keeps saying the email needs to be confirmed. I’ve tried logging out and in through the plugin. I’ve tried logging in straight to ECWID. I just get that same message. And there IS no new email to click to validate the email. How do I reconnect and fix this?

Viewing 1 replies (of 1 total)
  • Plugin Support ecwid_team

    (@ecwid_team)

    Hi there! Thanks for reaching us out. My name is Grace, Ecwid Team. I’ll be happy to help you.

    I’ve checked our database and found no account associated with Starhorsepax2 (@starhorsepax2). To inspect it further we need:

    — your store ID or email address associated with your Ecwid store.
    — the details of your request.

    Please send al the data to our email address [email protected] and we will be able to investigate it for you!

    Also, if you have trouble logging in to your Ecwid account, please contact us at [email protected]. I’d like to provide you with the article on login issues which can help you to resolve your request: Login issues.

    Hope it helps! Looking forward to your reply!

    Best wishes,
    Grace.

Viewing 1 replies (of 1 total)
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