Broken homepage/site while deactivating …

  • Resolved marinblu

    (@marinblu)


    4 years, 6 months ago

    Hi,
    I have been using your plugin for a long time, but for a cdn problem – serves only scripts and not images, something about a serviceworker they said that we cannot find it – we disabled temporarily EWWW and the homepage broke, meaning almost all the images where blank. Of course by reenable it everything came back. Just to mention, that we cleared all the cache from redis, opcache and breeze.
    Also, after some testings, the same problem appears when we disabled the lazy load(easy mode) option, really I don’t remember when/why/who enabled it!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author nosilver4u

    (@nosilver4u)

    That sounds like you are probably using a page builder and it accidentally stored the lazy load markup rather than the normal img elements. I’m afraid if that is the case, you’ll need to edit the page(s) in HTML mode to remove any lazy-load markup:
    remove any placeholder src attributes
    move data-src back to src
    move data-srcset back to srcset
    remove lazyload class

    If that really is the case, please contact us at https://ewww.io/contact-us/ so we can dig a bit deeper into how and why that happened, so perhaps we can prevent it for future users with a similar setup.

    Thread Starter marinblu

    (@marinblu)

    Also, we are using kallyas theme that has a pagebuilder that stores everything in db, but we cannot find lazyload or data-srcset at db tables! Another idea ?

    Plugin Author nosilver4u

    (@nosilver4u)

    Hmmm, strange…
    Can you send us an email via https://ewww.io/contact-us/
    Then we can dig in a little more and get this resolved more quickly

    Thread Starter marinblu

    (@marinblu)

    Furthemore, we exported the homepage from pagebuilder and there are not references of lazyload markups!

Viewing 4 replies - 1 through 4 (of 4 total)
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