Broken Icons

Hi @hiisudo,

Thank you for contacting us.

Sorry to hear your icons are being affected. I do see there is a mixed content error for the font modules, which may affect the font file icon is using. Nevertheless, please make sure you have cleared Asset Optimization and Page Caching and recheck.

In case the issue persists, please try to revert the change on Asset Optimization and verify if the icons are shown again.

Best,
Jonathan S

Hi Jonathan,

Thanks for getting back to me!

I clicked ‘Clear Cache’ within the Asset optimisation panel, cleared my cache on my browser, it momentarily broke the site completely, but now the icons seem to be working!
https://www.dropbox.com/sh/azaanxv0tjbvaq4/AABfDZeE704zUZNYtrHTR7mQa?dl=0

However, the global footer template is broken on only one page?
https://www.studiosudo.co.uk/sakura-leadership-email/

Any ideas?
Thanks!
Rebekah

Hello @hiisudo

It is normal when resetting Asset Optimization to see some glitches for a short time, as the background procedures are rebuilding the assets.

It seems that you are also using Page Cache, can you try to clear these caches as well?
https://wpmudev.com/docs/wpmu-dev-plugins/hummingbird/#page-cache

Thank you,
Dimitris

Hi Dimitris,

Thanks for your reply!

I’m keen to get this fixed as need to send this password protected page to a client today.
I’ve cleared the cache under “caching’ as instructed.
No changes my end yet and also my icons appear to be broken again.

Please let me know if there is anything else I need to do to fix this issue.

Many thanks,
Rebekah

Hi @hiisudo

If clearing caches doesn’t help, that usually means that Asset Optimization needs some additional tweaking. It’s either about excluding some CSS/JS assets from optimization entirely or “fine-tuning” optimization options in “manual” mode.

However, I see that currently site seems to be loading fine and Asset Optimization looks to be disabled. I understand that you’d rather avoid keeping the live site “broken” for longer but it would really help a lot to be able to see the issue “live”.

Do you by any chance have any “dev”/”staging” copy of the site ready where you could enable Asset Optimization to replicate the issue so we could see it?

If yes – would you please share a link to it?

Kind regards,
Adam

Hi Adam,
Thanks for getting back to me.
I’ve turned Asset Optimisation back on. I’m not sure what’s causing it but its causing my site to break.
Here’s a screen shot https://www.dropbox.com/s/7cnpi4ruu734zi5/screencapture-studiosudo-co-uk-2021-04-01-09_35_07%20%281%29.pdf?dl=0
And here’s the Asset Optimisation settings https://www.dropbox.com/s/vj57g16adxpmriv/screencapture-studiosudo-co-uk-wp-admin-admin-php-2021-04-01-09_41_16.pdf?dl=0

And no, sadly I don’t have staging for this site.

I think I’ll turn Asset Optimisation off if I can’t get it to stop breaking ??

Thanks,
Bekah

Hi @hiisudo,

From the given screenshot it seems like you are using the “Manual” mode in Asset Optimization, but could notice none of the files is tweaked further in “Manual” mode.

If what you have shared in the screenshot is the current setting in “Manual” mode then it would be much better to switch to “Automatic” mode instead of “Manual” mode as it would help with compressing and combining the files automatically.

Could you please check whether you could replicate the issue with the “Automatic” mode enabled?

If you are looking to tweak further with “Manual” mode enabled, then please check the following articles on how to move forward regarding this:
https://premium.wpmudev.org/blog/eliminate-render-blocking-issues-hummingbird/
https://premium.wpmudev.org/docs/wpmu-dev-plugins/hummingbird/#asset-optimization

Looking forward to your response. Have a nice day ahead.

Kind Regards,
Nithin

Hi Nithin,

Thanks for your reply!

I’ve switched to Automatic and checked the front end but it’s still broken.
https://www.dropbox.com/s/geqnwh29ju1al9q/Screenshot%202021-04-02%20at%2016.50.15.png?dl=0

https://www.dropbox.com/s/s1snndlwx1arem9/screencapture-studiosudo-co-uk-2021-04-02-16_51_37.pdf?dl=0

The site is currently live & broken so if you need to inspect it in its current state please do.

Looking forward to your reply,
Thanks,
Bekah

Hi there @hiisudo

I tried hard to break my test site with Divi & Hummingbird, but failed. ??

Please follow these step to ensure things work as expected on your site as well:

Ensure that there are no other file optimization or page cache plugins active on your site, including cache plugins provided by your host (if any). I see you’re hosting with Dreamhost, so this guide might be handy for that: https://help.dreamhost.com/hc/en-us/articles/215300647-Managing-the-DreamPress-cache

In Divi > Theme Options, ensure the theme performance options are both enabled: Minify And Combine Javascript Files and Minify And Combine CSS Files.

Then go to Hummingbird > Asset Optimization and run the Re-Check Files option to ensure the plugin sees & optimizes the current set of active files on your site.

Once that has completed, ensure you’re in Automatic mode with the Speedy option selected.

Finally, go to Hummingbird > Dashboard and click the Clear Cache button to clear all active plugin caches.

Now check your site in an incognito/private window; it should display as expected. If you still see the site broken in your usual browser, that would likely be local browser cache that you’d want to clear as well.

Please do let us know if this helps or if you still need assistance with this.

Cheers!
Patrick

Hey Patrick,

Thanks this was awesome and fixed my site!!

It was looking good for awhile but the Icons are broken again ???♀?

Any ideas?

Thanks!
Bekah

Hi @hiisudo,

I gave a quick check but it doesn’t seem like Hummingbird is causing the issue when I check the website. I could notice the same behaviour when I try to access the website by adding the /?avoid-modify=true URL to it.

Adding the above parameter will load the site by excluding Asset Optimization. Could you please quickly check by deactivating Asset Optimization under Hummingbird > Asset Optimization > Settings > Deactivate and see whether you still see the same issue?

Could you also check whether clearing the static File generation under the Divi theme, ie “Divi > Theme Options > Builder > Advanced > Static CSS File Generation” makes any difference or not?

Kind Regards,
Nithin

Hi @hiisudo,

Since we haven’t heard from you in a while, I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

Best Regards
Nithin

Hi @hiisudo

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional question or problem.

Best Regards
Patrick Freitas