Broken Image

  • Resolved abesaw

    (@abesaw)


    5 years, 11 months ago

    I’m trying to create a pop up with the free version, and the feature image that I use is always broken(only shows a tiny icon in top left of pop up).

    However it works fine on other places on my website, and even in the preview of the pop up before I save it.

    I’ve tried using multiple images to see if it’s a problem with the picture, but I keep getting the same results.

    Any help would be greatly appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @abesaw,

    hope you’re doing good today! ??

    Is there a URL that you could share here with us?

    If not, can you open Console in Dev Tools of your browser and share any error messages showing in there?
    https://developers.google.com/web/tools/chrome-devtools/console/

    Thank you,
    Dimitris

    Thread Starter abesaw

    (@abesaw)

    You’ll find the pop up at https://peakifymarketing.com

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi @abesaw,

    It looks like there’s something adding wrong image URL in your popup, it adds the domain twice so image URL looks like this domain.com/domain.com/wp-content/uploads/image.jpg
    However, I’m afraid that this is not something I could replicate on my installation so it looks it’s specific to your site.

    Could you go to Hustle > Pop-ups panel, click on the three dots on the right side of your popup and choose “Export module settings”
    Upload that JSON file to any file sharing service, like GDrive or Dropbox, and send the download link here so we can import this on our end and check if there’s something specific in your setup that’s causing this.

    Cheers,
    Predrag

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @abesaw,

    it’s been a while since we’ve heard back from you, so I’m marking this topic as resolved. Feel free to post back any updates and we can re-open it and carry on troubleshooting. ??

    Take care,
    Dimitris

    Thread Starter abesaw

    (@abesaw)

    I deactivated the plugin

Viewing 5 replies - 1 through 5 (of 5 total)
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