Broken images: 403 Forbidden

@dkhcreative is the image publicly accessible? Pls share the url

Hi Gijo, thanks for the quick response!

The images are publicly available — site URL is https://troublefreewp.com/

Example image is https://troublefreewp.com/wp-content/uploads/2019/12/cropped-tfwp-logo-blue-teal-128×128.png

Same image using Statically and getting the 403 is https://cdn.statically.io/img/wp-content/uploads/2019/12/cropped-tfwp-logo-blue-teal-128×128.png

I’ve left the CDN option ticked on for now to help with troubleshooting. Thank you again!

Your image(https://troublefreewp.com/wp-content/uploads/2019/12/cropped-tfwp-logo-blue-teal-128%C3%97128.png) is returning 404 error. Make sure it’s publicly accessible. https://tinyurl.com/su9eu5q

Test it out from an Incognito window.

I’ve got the same problem.

My images are publicly accessible, and I’ve tested from an incognito window.

On loading the page for the first time, the images don’t show. They then show when I refresh the page. The same problem happens when I clear the cache (I’m using Cache Enabler, which is a simple plugin, but many including myself have found it results in faster pageload speeds than WP Rocket)

When I right-click on the broken image and open in new tab, I’m taken to a page that says:

400 Bad Request
Statically cannot download remote images, backend returned an unexpected status code (502).

And the url of the image is:

https://cdn.statically.io/img/mywebsite.com/images/imagename.jpg?quality=100

When I refresh the page and the image is showing, there’s no evidence that the images are being served by statically. They’re in .jpg format, not webp, and when I view source, the images still have their original local ftp source url’s (https://mywebsite.com/images/imagename.jpg), there’s no mention of statically around the images, only two mentions in the header of the page:

<link rel=”dns-prefetch” href=”https://cdn.statically.io/”><link rel=”preconnect” href=”https://cdn.statically.io/” crossorigin><meta name=”viewport” content=”width=device-width, initial-scale=1″>

Update:

I contacted Statically, and here’s what they said:

“I apologize that this happened to you.

I checked into the service, it looks like your domain is blocked by our security filter. So I went ahead and whitelist your domain, please check from your side”

It’s working fine now, images are showing as being served by Statically.