Broken in Safari or Chrome Incognito and poor support

Hello,

Thank you for your feedback on Amelia plugin and we are sorry to hear that you have had issues with Amelia thus far.

All of the issues that you mentioned can be resolved from our end, except for the 4. point, as we do not quite understand your query.

4. Google address field supposed to auto complete your address, but it does not.

Can you please further elaborate on this?

1. Amelia doesn’t have any time zone settings, and it relies on WordPress’ General settings. Here’s how it works:All times in the back-end of Amelia will be shown exactly how you save them, so (for example)?if your employee works from 09:00 – 17:00, or if there’s an appointment from 09:00 – 10:00, that’s how you will see them in the back-end.If you enable “Show booking slots in client time zone” in Amelia’s General settings, though, that may not be what your customers see, depending on where they’re located, and what your WordPress site has been configured.If this option in Amelia’s General settings is disabled, all times on the front end will be the same as times in the back end. So, if your employee’s work hours are from 09:00 – 17:00 in UTC+1, with this option disabled, regardless if your customer is in UTC+1, or in UTC+10 – they will still see times from 09:00 – 17:00, so if you have customers in multiple time zones, it’s advisable to enable this option in Amelia’s General Settings.Important:?In order for Amelia to store correct appointment times in the database (which is almost always in UTC time zone), you need to edit the WordPress time zone to show the city you’re in (or the city in your time zone), like this:This way, when?Daylight Savings Time starts (or ends), the times will be adjusted accordingly and you won’t have to worry about them anymore.Explanation:?When you configure the time zone to be “UTC+1” it will?always?be UTC+1. So, if we take Belgrade, Serbia as an example – without Daylight Savings Time, it is in UTC+1 time zone, but when Daylight?Savings Time starts, Belgrade is in UTC+2. If you leave the time zone to be hard-coded to UTC+1, the times that your customers book on the front end will not be properly adjusted to what you see in the back end.?Example with UTC+1 configured:?It is mid-summer, and Belgrade is in UTC+2. “Show booking slots in client time zone” is enabled, and a customer from Belgrade opens your website to book an appointment. The working hours of your employee are set from 09:00 – 17:00 (in UTC+1), but the customer sees them as 10:00 – 18:00. This is because the time zone is hard-coded in the back-end, while on the front-end it shows the time in UTC+2. So, a customer books an appointment for 10:00, and shows up at 10:00, while you expect to see them at 09:00.Please note:?If you hard-coded the time zone, and you have booked appointments, once you switch the time zone in WordPress to your city, it will adjust the times in Amelia’s appointments to fit the time zone your city is currently in. This happens because (as mentioned above) the times are saved in UTC in the database, and it’s adjusted in the plugin programmatically. So, if you have a hard-coded time zone set to UTC+1, and someone booked an appointment for 09:00, that time is saved as 08:00 in the database. When you change the time zone to your city (which is now in UTC+2), the appointment time will be adjusted to the time saved in the database 08:00 + 2:00, so the appointment time will switch to 10:00. The only solution, in this case, is to manually modify the appointment times, but it’s the only way to make sure your time zone is properly configured, and that the future appointments will be saved and displayed correctly both for you and your customers on the front-end.Summary:?When you select the city you’re in, in WordPress’ General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front end vs what you see in the back-end, always check the Time Zone in WordPress
2. ?We have checked the front-end page of your website and the price there is shown both on the first step of the booking form, and also on the last “Payment” step.
3. There is a display of how many slots are remaining on the front-end on your website. Is that what you are referring to?

In regards to our support system, it is a separate system from our TMS store website, but we are trying to make the process of creating a ticket as streamlined as possible. However, creating a ticket is indeed the most effective way for us to provide you with assistance as our support agents work really hard to assist Amelia users with their issues or if they have any questions about the product.

Let us know if this response assisted you

Hi Amelia support,

thanks for your response.

I want to create submit a ticket, but I don’t have the purchase code anymore so I cannot submit a ticket? I emailed you guys about, but the reply was not helpful. I am able to connect to https://store.tms-plugins.com/ to view my invoices, subscription and others. When I went to “Create Support Ticket”, it brought me to https://tmsplugins.ticksy.com/ and I don’t have the login for this tmsplugins.ticksy.com nor do I have the purchase code anymore. I did forgot password and the forgot password link you guys sent seems to be unsafe link according to my Internet provider. Can you guys email me about this to [email protected]. please?

Regarding “Price is not listed” and “Capacity Slot is not listed” it seems to be working now. I did not do anything. Is there somekind of cache that I need to clear to make this change take affect immediately?

I still have problem with the events are not showing in the proper time zone. I set my WP timezone (WordPress > Settings > General > Timezone) to Los Angeles. And then I went to Amelia > Settings and enabled “Show booking slots in client time zone”. I set my event to 5 PM, but it is showing as 12:00 am in https://www.ayclogic.com/wpameliabooking. Does this means in the event page, I have to set the time in UTC not in my own timezone? Like I have to set the event time at 10 am (so it will show 5 PM in Los Angeles)?