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Resolved alFrame
(@alframe)

8 years, 6 months ago

Hi there, Thanks for the useful plugin. It worked perfectly until some update ago. It’s hard to tell what broke it since almost everything updated.

But fact is that the page doesn’t show on iOS. That’s on my iPhone 4S, the client’s iPhone 5, a friends iPhone 6 and even on the newest iPad PRO i checked in the Mediamarkt store today.

Here’s the URL

Thanks for checking into this!

https://www.ads-software.com/plugins/loading-page/

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author codepeople
(@codepeople)

8 years, 6 months ago

Hi,

Could you describe the issue, please?

I’ve checked your website in different mobile devices, and your website has loaded fine in all of them, look the screenshots:

https://wordpress.dwbooster.com/customdownloads/2016-05-14/screenshot1.jpg
https://wordpress.dwbooster.com/customdownloads/2016-05-14/screenshot2.jpg
https://wordpress.dwbooster.com/customdownloads/2016-05-14/screenshot3.jpg
https://wordpress.dwbooster.com/customdownloads/2016-05-14/screenshot4.jpg

By the way, I’ve checked the code of your webpage, and there are some code (that is not part of our plugin) depending of the screens sizes, and the mobile device (look the code below the text “PREPARE PLACEHOLDER FOR SLIDER”), that takes the control of the images, and page’s elements.

Best regards.

Plugin Author codepeople
(@codepeople)

8 years, 6 months ago

Hi,

I’ve checked your website again, this time from an iPad, and the loading process is stopped by the message for accepting the cookies, after accepting the cookies, and refresh the webpage, the website has loaded fine, please, look the following screenshots:

https://wordpress.dwbooster.com/customdownloads/2016-05-14/image1.PNG
https://wordpress.dwbooster.com/customdownloads/2016-05-14/image2.PNG
https://wordpress.dwbooster.com/customdownloads/2016-05-14/image3.PNG
https://wordpress.dwbooster.com/customdownloads/2016-05-14/image4.jpg

Best regards.

Thread Starter alFrame
(@alframe)

8 years, 6 months ago

Thank you very much for your investigation! That’s a good lead you give me there. I will further investigate.

The “Prepare placeholder for slider” is from Revolution Slider. But revolution slider was there before the problem occurred.

But the cookies popup is new and now that you pointed that out, it kinda fits the point in time where the loading problem started happening on iOS. Which unfortunately was at the same time I updated everything, so it was hard to tell.

Strange that it is on only iOS. On Android devices and desktops it loads fine.

Thanks!

Setting the ticket to resolved

Plugin Author codepeople
(@codepeople)

8 years, 6 months ago

Hi,

Please, remove the message about cookies and visit the website again, and please, let me know the results.

Best regards.

Thread Starter alFrame
(@alframe)

8 years, 6 months ago

I can confirm that the popup is the problem.

Thank you again for helping!

Viewing 5 replies - 1 through 5 (of 5 total)

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