Broken product pages

it is very urgent! we cant sell oin the website

Hi @gilaor18

I’m sorry to hear about the difficulties you’ve been experiencing with updating WooCommerce and the subsequent issues with your product pages. I understand how frustrating this can be and I’m here to help.

It’s important to note that updating WooCommerce should not generally cause such issues. It’s possible that there may be a compatibility issue with your theme or one of your plugins. Elementor and WooCommerce usually work well together, but there could be a conflict with another plugin or even your theme.

Here’s a step-by-step guide to help us troubleshoot the issue:

1. Backup your site: Before making any changes, please ensure you have a complete backup of your site. This is a good practice to follow before making any significant changes.
2. Deactivate all plugins except WooCommerce: This will help you determine if there’s a conflict with another plugin. If the issue resolves, reactivate each plugin one by one until the problem reappears. This will help identify the conflicting plugin.
3. Switch to a default theme: If the problem persists after checking the plugins, try switching to a default theme like Storefront. If the issue resolves, the problem might be with your theme.
4. Clear all caches: This includes your browser cache, any server-side caching, and any caching plugins you may have installed.
5. Check for JavaScript errors: The “add to cart” button relies on JavaScript. If there’s a JavaScript error on the page, it may prevent the button from working. You can check for JavaScript errors using your browser’s developer tools.

Regarding the downgrade to version 7.9.0, WooCommerce doesn’t officially recommend downgrading as it can cause issues with your database. It’s always recommended to use the latest version of WooCommerce.

If these steps do not resolve your issue, please can you share a copy of the following:

• System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

We appreciate your patience and look forward to resolving this issue for you.

Thanks!

Hi,

I changed the theme and after that the product pages look OK, BUT the “add to cart ” is not working at all it just rolls and not add to the cart.

please see the fatal errors in Woccomerce in logs

https://matielgifts.com/wp-content/uploads/2023/08/?????-???-2023-08-12-141433.png

please help I cant sell.

Hi @gilaor18 ,

I changed the theme and after that the product pages look OK,

This indicates that the issue is coming from your current theme and you’ll need to reach out to the respective theme developers for further help with this specific issue.

BUT the “add to cart ” is not working at all it just rolls and not add to the cart.

I’d like to have a better understanding of your sites current environment, please can you share a copy of your sites System Status Report.

You can find this via WooCommerce?→?Status. Select?Get system report?and then?Copy for support. Once you have this, please share the results with us here.

Additionally, please can you share a screenshot of what you are experiencing when trying to add a product to the cart.

If you do not already have a screenshot tool installed,?Snipboard.io?can be used for easily sharing screenshots. Please follow the instructions on that page, then paste the URL in this thread.

Cheers!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.