broken site

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author webbistro

    (@webbistro)

    Hi @ntalam,

    Could you please describe the issue in more detail? Are you sure that exactly Enhanced Media Library caused it?

    Best,
    -Nadia

    Thread Starter ntalam

    (@ntalam)

    Hello,
    After installing the plugin I received a msg from my site warning me it created an error.
    I went to settings / media (i forgot the second word)… and I got a wordpress error saying i should go safe mode

    Plugin Author webbistro

    (@webbistro)

    Hello @ntalam,

    Could you please post this error message? The plugin has 100 000+ installations and 40% of them are the latest version. So, at least 40 000+ have it installed and active. The issue does not seem to be something that everyone experiences.

    Best,
    -Nadia

    Thread Starter ntalam

    (@ntalam)

    After installing:

    https://ntalam.com/wp-admin/options-general.php?page=media

    “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

    Plugin Author webbistro

    (@webbistro)

    @ntalam,

    Thank you! Could you please tell me your WordPress version, your theme name, and your active plugin list? PHP version would be helpful as well if you know it.

    Best,
    -Nadia

    Thread Starter ntalam

    (@ntalam)

    WordPress version 5.5.3
    Current theme: Minimal Grid (version 1.2.8)
    PHP version 7.4.9

    Plugin Author webbistro

    (@webbistro)

    @ntalam,

    Thank you! I’ll try to reproduce the issue.

    Best,
    -Nadia

    Plugin Author webbistro

    (@webbistro)

    Hi @ntalam,

    I installed EML 2.8.1 on WP 5.5.3, PHP 7.4.13, and Minimal Grid 1.2.8. All works well. No errors in the log at all. Could you please try to deactivate other plugins (temporarily) to check if there is any incompatibility?

    Best,
    -Nadia

Viewing 8 replies - 1 through 8 (of 8 total)
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