Broken site after installation

  • Resolved wlad69

    (@wlad69)


    3 months, 3 weeks ago

    Hello,

    I'm contacting you because I'm experiencing a problem after installing CookieYes via GTM.

    Most of the CTAs on our website are not clickable and an error message is displayed on the console: third party cookie will be block in future chrome versions.

    I encountered the same problem when installing the plugin, which is why I chose to install via GTM after deactivating and uninstalling the WordPress plugin.

    I also followed this guide, thinking it would solve the problem, but it didn't: https://www.cookieyes.com/documentation/features/integrations/block-third-party-cookies-with-google-tag-manager-and-cookieyes/

    Following the problem caused on the site, I decided to uninstall everything on GTM while waiting for an answer from you.

    Eventually, we'd like to take out a subscription, but we can't until we're sure that the integration is working properly.

    Thank you in advance for your help.

    Best regards,

    Wlad
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @wlad69,

    Greetings from CookieYes!

    Please enable CookieYes on your site and share the site’s URL so we can debug this issue closely on your site.

    Thread Starter wlad69

    (@wlad69)

    Hi @cookieyesteam ,

    Thank you very much for your feedback but I finally decided to opt for another cookie solution. It’s a shame because your solution looks really great and easy to use, but the problems caused on the site have put me off a bit.

    I won’t hesitate to come back to you if the current solution doesn’t suit me and I want to reconsider my initial choice ??

    Thank you and have a nice day,

    Wladimir

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @wlad69,

    If you face any issues while using our plugin, please raise a query with your site URL, and we will be happy to help you.

    Thread Starter wlad69

    (@wlad69)

    Whether using the plugin or the GTM installation, the problem was the same. Although I’d rather use GTM than a plugin.

    As explained above, I’ve opted for another solution but wouldn’t hesitate if I changed my mind.

    Thank you and have a nice day,

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @wlad69,

    The issue might be due to the blocking of any mandatory scripts on your site. To confirm that, we need your site URL with our banner active.

    I am experiencing the same issue with slick.js being blocked. The URL is private, how can I share it with you? @cookieyesteam

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @jdev,

    You can share it privately via this link.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @wlad69,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

    Hi

    I just wanted to add that CookieYes had classified the rocketloader from Cloudflare as analytics, and this prevented cloudflare from serving javascript which subsequently created various funky errors.

    I fixed it by marking this as a necessary cookie.

    • This reply was modified 2 months, 4 weeks ago by rogvidev.
Viewing 9 replies - 1 through 9 (of 9 total)
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