Broken Theme after Upgrade

Hi @jaypeg,

Thanks for reaching us,

In order to better assist you, could you please provide us with the URL of your website? Once we have the URL, we’ll be able to investigate the problem and provide you with a more accurate solution.

Regards

Thank you Barsha. I have the live site cloned here https://levelone92.sg-host.com/ where I did the update after if did the same thing on the live site and I reverted it. If needed, I can create a login for if there’s a private channel to provide such information.

Hi @jaypeg,

Thanks for reaching back,

The issue seems to be the server cache issue. In-order to fix the issue please contact the hosting provider and request them to clear the server cache which should fix the issue on your end.

Let me know the updates after clearing the server cache and I will get back to you.

Regards

Thank you Barsha. I’ve spoken with the host and they’ve confirmed that there are no additional caching in place that would be affecting it.

Hi @jaypeg,

Thanks for the update,

I suspect one of the plugins you’re using might be causing the problem, so please try deactivating all?the plugins one by one and check if the problem resolves.

Let me know if this helps you or not and I will get back to you.

Regards

Thank you Barsha. I found the issue. The site was using a child theme with a stylesheet that was copied from the parent them. Updating it solved the issue.

Hi @jaypeg,

Glad to hear that the issue has been fixed and thanks for the update. Let me know of any other issues or confusion and I will get back to you.

Regards