Broken Ticket Purchase

  • Resolved sonicSW

    (@sonicsw001)


    2 months ago

    Dear Community,

    I have the following issues. Tickets can be ordered from one page on the website. Purchase is connected to stripe. However, occationally, payments are collected but no tickets are created in the backend. If you look into the information in the Strip Dashboard, information are missing or refering something else on the page!

    As seen below, you see the first order was executed but no ticket/email was sent to the customers, second was okey.

    • This topic was modified 2 months ago by sonicSW.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Darian

    (@d0153)

    Hi @sonicsw001

    Thanks for reaching out.

    For us to troubleshoot the issue further, please open a Support Ticket on our Help Desk and mention this thread in your ticket as reference.

    You’ll hear from one of my colleagues soon!

    Plugin Support Darian

    (@d0153)

    Hi there,

    We haven’t heard from you in a while, so I’m going to close this thread for now. Feel free to start a new thread if you have any more questions.

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