Brought my site down (had to delete)

  • Well this brought my entire site down, so I promptly deleted it.

    I changed this review from 1 star to 3 star because the owner is trying very hard to figure out the issue, and I admire his dedication.

    • This topic was modified 3 years, 1 month ago by timprophet. Reason: changed star to 1 star
    • This topic was modified 3 years, 1 month ago by timprophet.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author expresstechsoftware

    (@expresstechsoftware)

    Hi Tim,
    I’m sorry to hear about your experience,
    I would like to help you out in this tuff situation.
    Please do let me know if you have any staging server of your site where we can replicate the case.

    Regards,
    Ravi

    Plugin Author expresstechsoftware

    (@expresstechsoftware)

    Hi Tim,
    I’m following up to see if you are ready to get us into your website and let us see what plugin is causing the conflict with CCS/JS of our plugin.
    We will very much happy to make it work for you.
    Remember there are 60K Plugins available so there are fair chances of getting a conflict.

    Plugin Author expresstechsoftware

    (@expresstechsoftware)

    Hi Tim,
    As we did talk through the series of emails, we found out that the custom module you are using an outdated version of FontAwesom JS which was conflicting with our Latest version of JS,
    for your custom module, I modified the code to conditionally include our JS and make it exclude on your chart module.

    I did a test and found it was working fine now, Please test thoroughly and then share your experience here in the review.

Viewing 3 replies - 1 through 3 (of 3 total)
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