browser facebook

@ponferrada Thank you for reaching out to support.

The site contains a valid Web Story.

Could you please elaborate with further details?

Hello Luckyna,
Thank you very much for the answer. I will try to explain what happens: When I open the link to my site from facebook on a mobile (Android), where the webstories is embedded, I see it wrong. However, if I open Google Chrome I see it as I created it.
I hope I have explained myself well
Regards

Alberto

@ponferrada Thanks for the update. Which Android device are you using and what browser are you using on that device? I was not able to reproduce it yet on an Android Galaxy.

Hi,
My phone is a Poco X3 (Xiaomi) browser, I understand that Facebook opens its own browser. IF I open the link with Chrome, I see the Webstorie correctly

@ponferrada It appears there are many JavaScript errors on the page that are causing the story player to fail to load. Knowing exactly what the issue is would allow you to contact the theme or plugin developer that can fix that issue for you (it may be this plugin or another). Once the JS errors are fixed then the story load can load properly again.

– Do you have access to the PHP error/ WP DEBUG logs? You can enable logging of PHP and WordPress errors by temporarily setting define( ‘WP_DEBUG’, true ); and define( ‘WP_DEBUG_DISPLAY’, true ) in your wp-config.php file, which should show you an additional error message.

– You can also temporarily switching to a default theme, disable all your plugins, then enable plugins/ theme one-by-one to see which could be causing the issue.

It seems that everything is fixed, it was a problem in the WP / Rocket configuration. Thanks for the help